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ENTRGWH
Known Participant
October 12, 2017
Answered

Search engine does not return results in IE for Responsive HTML5 help

  • October 12, 2017
  • 4 replies
  • 4410 views

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

This topic has been closed for replies.
Correct answer Peter Grainge

Hi,

I have tried that but its still the same.. using 2017.

I imported the latest .slz for the Indigo from the Robohelp website.

Returns search results in chrome instantly whilst ie11 just hangs with the search box going round and round.


OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

4 replies

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CaitlynJohnston
Inspiring
March 7, 2018

I'm having this issue now, too, where in IE11, the Search feature doesn't work. It's been 4 months. Has anyone heard when this bug will actually be fixed and released?

Jeff_Coatsworth
Jeff_Coatsworth
Community Expert
March 7, 2018

Did you try the fixes in the Tracker item?

    Peter Grainge
    Peter Grainge
    Community Expert
    March 7, 2018

    Jeff. They will work but the files on my site are from Adobe and it will be

    cleaner when Adobe issue them officially.

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    E
    ENTRGWHAuthor
    Known Participant
    October 19, 2017

    I put them here:

    C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

    raylangivens
    raylangivens
    Known Participant
    October 19, 2017

    ENTRGWH - thank you! Now that this discussion has complete information, other folks who run into this issue will be able to fix it quickly. Do you happen to know if Adobe plans to fix this? IMO, it's a big deal.

    Peter Grainge
    Peter Grainge
    Community Expert
    October 19, 2017

    Yes it will be fixed.

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    E
    ENTRGWHAuthor
    Known Participant
    October 13, 2017

    The second fix also works for me. Thanks Peter. Also thanks to William van Weeldem.

      Peter Grainge
      Peter Grainge
      Community Expert
      October 13, 2017

      In the SSL dialog import your layout again changing the name to Whatever2.

      Generate with the new layout. I think you will find it works then.

      See www.grainge.org for RoboHelp and Authoring information

      @petergrainge

      Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
      G
      gc31
      Inspiring
      October 13, 2017

      hi,

      Sorry to jump on this. I am having exactly the same problem.

      You mean import the Indigo screen layout again?

      G
      gc31
      Inspiring
      October 19, 2017

      It's OK to put them in the source so that you only have to do it once.


      yes I see what you mean. Putting them in the output works but they need to be added each time they are generated. Was a bit wary of amending the source.

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