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raylangivens
raylangivens
Known Participant
July 7, 2016
Question

Search is returning results for non-topics in RH2015

  • July 7, 2016
  • 1 reply
  • 955 views

In RH 2015 Help output, when I type a word that occurs both in topics and "non-topics" into the Search field, the search returns results for the "non-topics" as well as the topics.

  • For example, if I type "DGMC" into the Search field, the search lists topics that have this acronym, as expected. But it also lists "Home > DGMC Help," which is not a topic: it's the title of the Help. A couple of the results also display the message "Your browser does not support JavaScript," etc. The browser does support Javascript and overall the Help works fine. (screenshot 1)
  • When you click one of the "DGMC Help" results, you get a blank topic with "DGMC" highlighted in the browse sequence, Or you get a blank topic showing the Contents, Search, and Glossary buttons. (screenshots 2 and 3)
  • If you type "DGMC Help" (not just "DGMC") into the Search field, you get the original blank or weird "DGMC Help" entries, but you also get a couple of "WebHelp Navigation Toolbar" and "WebHelp Navigation Mini-bar" entries. When you click the "Web Navigation Toolbar" entry, it returns a bright red screen with two rows of Contents, Search, and Glossary buttons. (screenshot 4)

Is this just an anomaly of RH 2015? Is there a way to fix it?

Probably another one for you, Willem!

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 7, 2016

Are you getting this happening with all browsers you use or just one in particular?

raylangivens
raylangivensAuthor
Known Participant
July 7, 2016

On my system, the Help is running in IE. I'm checking with a colleague (he's off-site in another state at the moment) to see if he got the same result on other browsers.

raylangivens
raylangivensAuthor
Known Participant
July 8, 2016

Well, since what you searched in your own project seemed to be part of the project name, I would think you might search for part of the sample project name.

Cheers... Rick


The problem doesn't occur with the sample project (which, of course, is a very small project). I noticed that the sample used the option  to exclude unreferenced topics from output, so I selected that option and rebuilt our help. That resolved the behavior described above. However, our help contains a lot of topics that are not in the TOC. I don't know whether all of them are part of a browse sequence, but I doubt it. So, I assume this isn't really a fix because, in addition to excluding things we want excluded, a bunch of topics we do want users to be able to access might not be available. Is that right? I didn't find the explanation of the "exclude unreferenced topics" option to be very clear.

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