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Tech_Writer_KC
Known Participant
February 17, 2012
Question

Search issue with plurals?

  • February 17, 2012
  • 1 reply
  • 739 views

RH9, webhelp, merged project.

Just reported to me and I can confirm: There seems to be a content search issue where the singular works, but not the plural, even if the plural is what we use. Specific example: Enhancement vs. Enhancements. We have several topics that are labeled or refer to "Enhancements", but searching with that term finds nothing, while using "Enhancement" finds those terms.

"Ticket" vs "Tickets" results in a similar issue. The behavior appears to be that the singular form can find either version - singular or plural - but plural search terms result in no matches at all.

Any ideas what may be causing this?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 20, 2012

I just tested a single project and it works correctly. Open one of the child projects and see if you get the same problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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T
Tech_Writer_KCAuthor
Known Participant
March 1, 2012

Sorry for the delay in responding, sidetracked by another project.

This is happening in all projects. I'm also seeing that searching for phrases using "" marks is also not working (i.e. "One Two Three" returns no results, even if the phrase is present and a search for just those words (no quote marks) does return the topic).

I'm thinking something's been corrupted in our Help - what files should I be looking at to delete and rebuild to see if this fixes the problem?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 2, 2012

Are you testing on the published help or the generated help. The latter is rebuilt every time.

Try in one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

If that works, try downloading the demo merged help from my site and generate from that. Test that works.

Post back with the results at that point.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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