Skip to main content
M
mnwriter272010
Participant
April 30, 2010
Question

Search not working

  • April 30, 2010
  • 1 reply
  • 847 views

I'm running on RoboHelp 7. When generating a Microsoft HTML Help SSL I get the following error in the Output View:


C:\Documents and Settings\cabennet\My Documents\My RoboHelp Projects\test\!SSL!\Microsoft_HTML_Help\!chm_tmp_folder_0\test.hhp
HHC6003: Error:
The file Itircl.dll has not been registered correctly.

And my issue (not sure if it's related to the above error or not)----the Search does not work. It doesn't matter what I type in it comes up with a 'no results found' message.

I have older Helpfiles that work fine. It seems like the search feature just doesn't work anymore. Would an upgrade fix this? What can I do? Thanks!


Casey

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 30, 2010

    Welcome to the forum.

    Try this.

    http://helpware.net/FAR/far_faq.htm#HHC6003

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    M
    mnwriter272010Author
    Participant
    April 30, 2010

    My company's internet filter is blocking this site. Could you describe what this is a link to and if it could be accessed on a different site. I can download from Adobe.com

    D
    dsarig
    Inspiring
    May 2, 2010

    I hope Rob Chandler does not mind me pasting from his site.


    This error effects only a small number of users. A HH component (c:\windows\system\itcc.dll)       did not get installed or registered correctly. If not installed get the  DLL       from another PC containing Workshop. To register the DLL run
    regsvr32 c:\windows\system\itcc.dll (this path may be different  for       your PC - eg. c:\winnnt\system32).

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    You may also want to have a look at:

    http://kb2.adobe.com/community/publishing/505/cpsid_50592.html (Written by Rick Stone)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices