Participating Frequently

Question

Search not working

Forum|Forum|17 years ago
November 19, 2008
3 replies
1577 views

Hi,
Last week one of my team had the issue of the search not working in her compiled .chms. Using this forum I was able to work out that we needed to re-register the itcc.dll. Everything worked fine (thanks forum!)

However the same issue has come up again this afternoon. Runing a search in a .chm compiled by this person does not work. She again re-registered her itcc.dll and again, everything is fine.

Is there anyway we can ensure that this doesn't happen again? I don't want to have to continually check her files to ensure the search works.

Thanks

Emily

HTML

This topic has been closed for replies.

W

WSCLaurie

Participating Frequently

Hello there,

Please excuse me if I am not doing this correctly but I am a new user here and saw this thread re "Search not working" so I thought I would add to this to see if correct as that was going to be the title of my request.

We have RoboEngine V8 installed in May 2009. All the WebHelps that we publish to the server all work ok except for the search function? The search button is there but when pressed it does not bring up then search box (see photo)

The URL below shows an example file. Any help / advice/ suggestions very gratefully received as my colleague has spent hours over days with Adobe Help trying to get some help and this keeeps getting escalated and we get promises of callbacks (I have read the Adobe apology!) but never do. (If Carlsberg did Help departments...Adobe would not get the contract.)

She was told that if downloading the RoboJHelp products via IE that they don't download completely and that she should reinstall after downloading via Firefox.!!!! Not a joke but apparently true! One can't download the products via the world's most popular web browser!

She has downloaded via Firefox and then reinstalled and now search DOES work on her local PC from inside Robohelp but never from the server. She suggested doing the same for the RoboEngine Server component? I am reluctant to do this as I do not have sufficient confidence in the product not to lose all our projects (and they are live) but I will have to if this the only possible solutions.

I have searched the forums etc but do not see any reports with this specifically, just words not found. Any ideas? Is a re-install the way to go?

Many thanks

Neil Cochrane (Laurie Sepke is my colleague and this is her profile)

W

WSCLaurie

Participating Frequently

Sorry...forgot the example URL...

http://209.162.184.44:8080/robohelp/server?%26ver%3D1%26area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRichardsonSCPHelp%7CNewWindow%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRichardsonSCPHelp%2FWelcome.htm%3FRINoLog28301%3DT%26ctxid%3D%26project%3DRichardsonSCPHelp

Ta

Neil

Peter Grainge

Community Expert

So the suggestion is that RH did not download properly so that you don't have a good installation, is that what you are saying.

First, the suggestion that IE might not have downloaded properly is not a joke. I don't have the details but it does have limits so it is a valid suggestion.

However, I don't buy that as the problem as if it did not download properly, it would have been at the level it would not install properly and therefore you would not have been able to generate anything.

You also refer to RoboEngine. RoboEngine is only for older versions of RoboHelp and any RH8 output that needs the server software needs RoboHelp Server 8. Could that be the problem?

Another problem I have seen is certain file types not having been configured on the server, see Snippets on my site.

You are generating WebHelp Pro? RoboHelp Server 8 is for WebHelp Pro outputs. If you are generating WebHelp (not Pro) then you don't need RoboHelp Server.

Finally are you uploading all the output including the folders and files prefixed WH?

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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P

Pete_Lees

Participating Frequently

Hi, Emily,

You could create a batch (.bat) file that contains the following command and add it to the Startup menu on the Windows Start menu, so that it runs automatically at start-up.

regsvr32 " path_to\itcc.dll" /s

For example:

regsvr32 "C:\Program Files\HTML Help Workshop\itcc.dll" /s

The /s parameter is optional and causes the command to run in "silent" mode (so it doesn't display any message boxes).

Pete

RoboColum_n_

Legend

They may want to download and run MJ Plasterer's diagnostics tool which shows if they have all the required HTML Help components.

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