Participating Frequently

Question

Search not working

Forum|Forum|17 years ago
November 19, 2008
3 replies
1577 views

Hi,
Last week one of my team had the issue of the search not working in her compiled .chms. Using this forum I was able to work out that we needed to re-register the itcc.dll. Everything worked fine (thanks forum!)

However the same issue has come up again this afternoon. Runing a search in a .chm compiled by this person does not work. She again re-registered her itcc.dll and again, everything is fine.

Is there anyway we can ensure that this doesn't happen again? I don't want to have to continually check her files to ensure the search works.

Thanks

Emily

HTML

This topic has been closed for replies.

W

WSCLaurie

Participating Frequently

Hello there,

Please excuse me if I am not doing this correctly but I am a new user here and saw this thread re "Search not working" so I thought I would add to this to see if correct as that was going to be the title of my request.

We have RoboEngine V8 installed in May 2009. All the WebHelps that we publish to the server all work ok except for the search function? The search button is there but when pressed it does not bring up then search box (see photo)

The URL below shows an example file. Any help / advice/ suggestions very gratefully received as my colleague has spent hours over days with Adobe Help trying to get some help and this keeeps getting escalated and we get promises of callbacks (I have read the Adobe apology!) but never do. (If Carlsberg did Help departments...Adobe would not get the contract.)

She was told that if downloading the RoboJHelp products via IE that they don't download completely and that she should reinstall after downloading via Firefox.!!!! Not a joke but apparently true! One can't download the products via the world's most popular web browser!

She has downloaded via Firefox and then reinstalled and now search DOES work on her local PC from inside Robohelp but never from the server. She suggested doing the same for the RoboEngine Server component? I am reluctant to do this as I do not have sufficient confidence in the product not to lose all our projects (and they are live) but I will have to if this the only possible solutions.

I have searched the forums etc but do not see any reports with this specifically, just words not found. Any ideas? Is a re-install the way to go?

Many thanks

Neil Cochrane (Laurie Sepke is my colleague and this is her profile)

W

WSCLaurie

Participating Frequently

Sorry...forgot the example URL...

http://209.162.184.44:8080/robohelp/server?%26ver%3D1%26area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRichardsonSCPHelp%7CNewWindow%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRichardsonSCPHelp%2FWelcome.htm%3FRINoLog28301%3DT%26ctxid%3D%26project%3DRichardsonSCPHelp

Ta

Neil

Peter Grainge

Community Expert

Hi Peter,

I was out the end of last week, and my colleague started this communication to assist with the Search issue we are having.

Below where you said the IE download shouldn’t cause this issue because if it doesn't download then nothing generates... well I didn't realize that I had a bad download for the local Robohelp 8 software. I was still able to publish & everything worked normal (as far as I knew) except the search. When viewing the help files locally from my laptop, clicking the Search button would yield an error message. After many hours of troubleshooting with Adobe, we pinpointed it to the faulty IE download. Once I uninstalled, then reinstalled Robohelp 8 from a good download using Firefox, the search function now successfully works when viewing locally. It still doesn't work however when viewing from the server, which is how all our clients view the help files - from our Robo Server.

I thought the same issue could be affecting our server as I experie3nced on my local pc.

Does that make sense?

Thanks, Laurie

Yes but you don't say if you have looked at the snippet.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

P

Pete_Lees

Participating Frequently

Hi, Emily,

You could create a batch (.bat) file that contains the following command and add it to the Startup menu on the Windows Start menu, so that it runs automatically at start-up.

regsvr32 " path_to\itcc.dll" /s

For example:

regsvr32 "C:\Program Files\HTML Help Workshop\itcc.dll" /s

The /s parameter is optional and causes the command to run in "silent" mode (so it doesn't display any message boxes).

Pete

RoboColum_n_

Legend

They may want to download and run MJ Plasterer's diagnostics tool which shows if they have all the required HTML Help components.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded