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Jared Hess
Jared Hess
Legend
May 16, 2011
Answered

Search tab in Help not displaying topics in merged helps

  • May 16, 2011
  • 1 reply
  • 657 views

Hi RHelpers,

Question on merged helps.

Me and my coworker installed the exact same version of our software we're documenting. We access the help system, and both of us search for the exact same term.

I get results from the main help as well as applicable merged helps.

He only gets it from the main help.

Why isn't his returning topics in the merged helps as expected? Any ideas?

Thanks in advance,

Jared

This topic has been closed for replies.
Correct answer Peter Grainge

Peter, yes the main help and the merged helps reside in an "en" (for English) subfolder off of where the product is installed. It contains all the expected .chm files.


Ah, merged CHMs, you didn't mention that although I wondered when I saw about local installation. Next question is what version of RoboHelp but regardless look at Using RoboHelp 9 Item 13 on my site. I wouldn't mind betting that the parent project HHP has an absolute path in it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 17, 2011

If you are both looking at the same installation of a web application, I cannot see how that can happen. In our environment though we will often have multiple instances of a web application where the version is the same but it is on different platforms.

If it is a local application, have you checked the help folders are complete?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jared Hess
Jared HessAuthor
Legend
May 17, 2011

It is a local installation. The help files are stored in a sub directory off of where the application is installed. I'm not sure what you mean by checking if "the help folders are complete".

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
May 17, 2011

Peter, yes the main help and the merged helps reside in an "en" (for English) subfolder off of where the product is installed. It contains all the expected .chm files.


Ah, merged CHMs, you didn't mention that although I wondered when I saw about local installation. Next question is what version of RoboHelp but regardless look at Using RoboHelp 9 Item 13 on my site. I wouldn't mind betting that the parent project HHP has an absolute path in it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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