Question
Serious issue in WebHelp navigation panel
In our team, we use RoboHELP 6 to generate WebHelp output for
using the online help system on UNIX platforms.
To our customers, we provided a list of web browsers which are supported for viewing online Help. While "certifying" additional browsers, we spotted a serious issue with the navigation pane. After closer examination, we discovered that some minor issues existed in the already supported browsers. In the text below, M14, M17, F2, F3, IE6, IE7 mean Mozilla 1.4, Mozilla 1.7, Firefox 2.0.0.16, Firefox 3.0.1, Internet Explorer 6.0, Internet Explorer 7.0, respectively.
Here are the problems we experience:
- Navigation pane vertical size is only app. one fifth of the vertical size of the web browser window, making use of TOC, Index, Search, and Glossary tabs very inconvenient. Users need to use scroll bars excessively. (present in M17, F2 on HP-UX, F2 on Linux; not present in F2, F3 on Windows)
- Scrolling functionality in Glossary pane is broken. After vertical scroll arrows are clicked, vertical scroll bar simply disappears and horizontal scroll bar appears instead, which cannot be used for scrolling through glossary entries. Scrolling using arrow keys does not function either. Therefore, users cannot use Glossary pane at all. (present in F2 on HP-UX, F2 on Linux; not present in M14, M17 on HP-UX)
Note that in M14 on HP-UX and Linux, and in IE6 and IE7 on Windows, none of the above problems occur.
I hope someone can give a tip on how to try solving this issue.
Thanks in advance.
To our customers, we provided a list of web browsers which are supported for viewing online Help. While "certifying" additional browsers, we spotted a serious issue with the navigation pane. After closer examination, we discovered that some minor issues existed in the already supported browsers. In the text below, M14, M17, F2, F3, IE6, IE7 mean Mozilla 1.4, Mozilla 1.7, Firefox 2.0.0.16, Firefox 3.0.1, Internet Explorer 6.0, Internet Explorer 7.0, respectively.
Here are the problems we experience:
- Navigation pane vertical size is only app. one fifth of the vertical size of the web browser window, making use of TOC, Index, Search, and Glossary tabs very inconvenient. Users need to use scroll bars excessively. (present in M17, F2 on HP-UX, F2 on Linux; not present in F2, F3 on Windows)
- Scrolling functionality in Glossary pane is broken. After vertical scroll arrows are clicked, vertical scroll bar simply disappears and horizontal scroll bar appears instead, which cannot be used for scrolling through glossary entries. Scrolling using arrow keys does not function either. Therefore, users cannot use Glossary pane at all. (present in F2 on HP-UX, F2 on Linux; not present in M14, M17 on HP-UX)
Note that in M14 on HP-UX and Linux, and in IE6 and IE7 on Windows, none of the above problems occur.
I hope someone can give a tip on how to try solving this issue.
Thanks in advance.
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