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A
Anonymous
October 24, 2009
Question

Serious RH 8 Problem

  • October 24, 2009
  • 1 reply
  • 1604 views

Hello,

I have been using Robohelp 8 for a while now and have had no problem opening files, creating AIR ouputs, etc. However, this morning, I opened my project and everything in the WYSIWYG editor window was greyed-out and couldn't be edited. Then when I clicked on the HTML editor view, everything looked fine, but when I went back to the WYSIWYG editor view, there was nothing but a red box with <xmlpi> inside it. If I compile the system using the AIR single source, the AIR file looks fine, but I have to be able to edit the content. Also, I thought maybe something went wrong with the project itself so I started a brand new project and opened the first default topic and it had the exact same issue.

I would appreciate any help anyone could offer. I would prefer to not have to reinstall it if I can get away from it. Thanks.

Robert

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 25, 2009

    In the editor any Snippets will appear greyed out. XMLPI stands for XML Processing Instruction. Looking at both a Snippet and a topic containing a Snippet, neither contain that tag but somehow I suspect there is a link,

    There was an issue with RH7 where after upgrading some topics appeared blank but that was fixed with a patch and yours is the first report of this with RH8. If it was a general problem, we would have seen it by now so normally we would be thinkig that either something has clobbered your installation or your project. The fact that you get this with a new project suggests the installation but let's try one other thing first.

    Open one of the supplied sample projects and see how that goes.

    I am assuming your projects are on your local drive and that no source control is involved.

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    October 26, 2009

    Thanks for the response. I just tried to open one of the sample projects and it also does not work. When a topic is opened, I can see the table formatting and the text. Everything is greyed-out though and I can't insert a cursor anywhere to edit anything. Also, the images don't show up. Instead they just appear as grey boxes with the image filename within the box. I clicked on the HTML view and then back to the Design View and again, everything is wiped clean except for the little red box with the XMLPI tag. If I close the topic and then reopen it, I can again see the page with everything greyed-out and if I repeat the HTML thing then it repeats.

    I have attached images of all three stages (for one of the sample projects) - greyed-out design view, html view, and XMLPI red box after going back to Design View.

    Thanks for your help. I appreciate it.

    Sincerely,

    Robert

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 27, 2009

    Well, it looks like someone in my IT department or someone else installed something on my laptop on Friday. Luckily they created a restore point right before that. I restored back to last Friday, uninstalled RH 8, and then re-installed it. Now it is working fine. The bad news is that I have no idea what was installed so I'm worried when I power back down, they will try to install it again (not your problem - something I need to dig around with IT about). We'll see. Nonetheless, thank you for your help on this issue. I really appreciate it.


    Well at least you are working again and RH is off the hook. Glad to have helped.

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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