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Share for Review gives "unable to share" error

Explorer ,
Jan 19, 2021 Jan 19, 2021

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I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?

 

https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/review-process.ug.html

"Note:

For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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MIght want to keep an eye on this thread - https://community.adobe.com/t5/robohelp/review-feature-not-working-in-rh2020/m-p/11767350?page=1#M13... - sounds like you both are having the same issue.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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I went to the thread that @Jeff_Coatsworth mentioned and it looks like I have the same problem. I'll keep an eye on that other thread and see if there is a solution.

 

@Amebr Yes, I have creative cloud desktop installed. No idea if that is the same as "cloud storage is enabled". That message doesn't tell me how to check.

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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I suppose if you expand the cloud icon and can see a GB value just below the bar, then you have cloud storage, but I really don't know as I've never used it., sorry.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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I clicked on the cloud icon and it says 1.3 MB of 2 GB used.

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Have you resolved this?

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Jan 29, 2021 Jan 29, 2021

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I emailed support Wednesday morning about this issue and it is now Friday afternoon and I have not heard back from them. yet.

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Adobe Employee ,
Jan 30, 2021 Jan 30, 2021

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Hi Jim,

 

I have sent you an email and let's connect on Monday to look into the issue.

 

Regards,

Ajit

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Explorer ,
Feb 10, 2021 Feb 10, 2021

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Update: I talked to Ajit (Adobe support) on Feb 2, and ended up sending some log files to help them troubleshoot. Since then (it is now Feb 10), I have not heard anything from Adobe support. 

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi Jim,

Sorry for the delay in response.

I was not available since last few days.

I have shared an update with you regarding the issue that you have reported with "Shared review" functionality via email. Please check and I will definitely let you know once I have any further update on this.

Regards,

Ajit

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Explorer ,
Feb 10, 2021 Feb 10, 2021

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Update: Support (Ajit) has contacted me. This is a bug (#RH-8604) and Support is working on it.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Jim,

Do you know if this issue has been resolved?

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Explorer ,
Mar 22, 2021 Mar 22, 2021

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I am using Robohelp 2020.3.32 and the bug (RH-8604) has not been fixed yet. I don't know how to check on the status of a bug if you know the reference number, but if anyone does, please post here.

 

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Should be able to log into the Tracker (https://tracker.adobe.com/) and search for it if you know the #.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Unfortunately I don't think tickets Adobe raises internally are visible. I think you'll have to get in contact with support again to find out the status of the item. Unless an Adobe employee stops by with an update

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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The next update is due very soon.

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See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Update 4 is now available via Help > Updates.

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Mar 26, 2021 Mar 26, 2021

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LATEST

I am happy to report that this issue has been fixed in update 4. Thanks to all.

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