Share for Review gives "unable to share" error

[JamesJim]

I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?

[Amebr]

This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?

https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/review-process.ug.html

"Note:

For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "

[Jeff_Coatsworth]

MIght want to keep an eye on this thread - https://community.adobe.com/t5/robohelp/review-feature-not-working-in-rh2020/m-p/11767350?page=1#M13... - sounds like you both are having the same issue.

[JamesJim]

I went to the thread that @Jeff_Coatsworth mentioned and it looks like I have the same problem. I'll keep an eye on that other thread and see if there is a solution.

@Amebr Yes, I have creative cloud desktop installed. No idea if that is the same as "cloud storage is enabled". That message doesn't tell me how to check.

[Amebr]

I suppose if you expand the cloud icon and can see a GB value just below the bar, then you have cloud storage, but I really don't know as I've never used it., sorry.

[JamesJim]

I clicked on the cloud icon and it says 1.3 MB of 2 GB used.

[Peter Grainge]

Have you resolved this?

• If you have, please add the solution here to help others.
• If not I think you will have to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[JamesJim]

I emailed support Wednesday morning about this issue and it is now Friday afternoon and I have not heard back from them. yet.

[AJIT_M]

Hi Jim,

I have sent you an email and let's connect on Monday to look into the issue.

Regards,

Ajit

[JamesJim]

Update: I talked to Ajit (Adobe support) on Feb 2, and ended up sending some log files to help them troubleshoot. Since then (it is now Feb 10), I have not heard anything from Adobe support. 

[AJIT_M]

Hi Jim,

Sorry for the delay in response.

I was not available since last few days.

I have shared an update with you regarding the issue that you have reported with "Shared review" functionality via email. Please check and I will definitely let you know once I have any further update on this.

Regards,

Ajit

[JamesJim]

Update: Support (Ajit) has contacted me. This is a bug (#RH-8604) and Support is working on it.

[Anslie5F97]

Jim,

Do you know if this issue has been resolved?

[JamesJim]

I am using Robohelp 2020.3.32 and the bug (RH-8604) has not been fixed yet. I don't know how to check on the status of a bug if you know the reference number, but if anyone does, please post here.

[Jeff_Coatsworth]

Should be able to log into the Tracker (https://tracker.adobe.com/) and search for it if you know the #.

[Amebr]

Unfortunately I don't think tickets Adobe raises internally are visible. I think you'll have to get in contact with support again to find out the status of the item. Unless an Adobe employee stops by with an update

[Peter Grainge]

The next update is due very soon.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Peter Grainge]

Update 4 is now available via Help > Updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[JamesJim]

I am happy to report that this issue has been fixed in update 4. Thanks to all.