A

Anonymous

Question

Snippets use lost in RH8 conversion

Forum|Forum|15 years ago
July 26, 2010
2 replies
2101 views

We upgraded to RH8.02 last week. Almost all of our projects have Snippets and while the Snippets are shown in the View/Pods/Snippets panel fine...almost all of them no longer have any topic references. A few survived, but 99% of them are stripped.

There isn't a setting in the conversion process...I don't know what we could have done wrong...but this is going to be a nightmare to fix since RH7 is gone from all devices.

Surely there is a 'fix' for this...I don't see anything on the forum about Snippets being corrupted. Can someone please offer a solution? I need to restore these ASAP...these are regulatory statements required by law!

The snippets preview in the Pod, but when you look at the Properties/Used In panel nothing is listed. There should be tons....

!!!!!

HTML

This topic has been closed for replies.

A

Anonymous

I'd like to hear more about that MS patch issue too. I noticed problems with Word file links into RH8 right after Microsoft issued a bunch of security patches. Those patches pretty much eliminated OLE objects, and it's my pet theory that they've ruined the handle RoboHelp had on Word files.

A

Anonymous

Susan, unfortunately we deployed 13 pathes in June and he's not sure which one it was.

I, on the other hand, got the 30 day trial package directly from Adobe again and reinstalled RH8. BEFORE taking the 01, 02 patches I converted a project from RH7. And all the snippets correctly converted. Then we applied the two patches and I did another project and none of the snippets converted - they turn to <placeholder code instead. They show in the Editor...look fine, but don't compile so you are unaware that you have problems.

I'm going to experiment with that in our lab today. We did deploy a MS security patch the same day (last Thursday) that we installed all the RH software and that is beginning to look very suspect.

If I can get specifics on the MS patches, I will be sure to share. Thank you!

Peter Grainge

Community Expert

Teri

Can I confirm that what you are going to do is upgrade from 7 to 8 with the two RH patches applied, once without the Microsoft patch and once with it?

If you can validate that it goes OK before the patch and goes wrong after the patch, then post here with the MS patch details and I will report it to Adobe.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

According to Chris de Burgh, Patricia is the best stripper in town, now you are telling us it is RoboHelp.

I upgraded the RH7 project you sent me and the properties show all the Used In files. Sounds like something went wrong in the conversion.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Anonymous

Good morning Peter!

I agree...something went 'wrong'...but how do we recover easily? Reconvert? We're having a lot of things 'go wrong' in RH8 and I wonder if we installed all the right pieces! Do you have to install the Source Control piece if you never use that feature? Crazy....

A

Anonymous

Surely if the MS patch was responsible, others would be reporting trouble?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Running the upgrade of a project on a device without it resulted in all Snippets converting. Probably something else...but...

IT is looking for the cause and those patches are definitely of interest.

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