Some index entries aren't appearing in compiled Responsive HTML 5 Help

[petev87745906]

I'm generating a Responsive HTML5 Help project. I've got several keywords in my index that don't appear in the compiled Help's index. Can anyone suggest how I can resolve this?

Here's a screen shot of my Index pod in RH:

Here's a screen shot of the Index in the compiled Help. You can see that DB-APP-H-CH_50549 is not appearing.

[Jeff_Coatsworth]

Are any of those 50545 onward ones showing up?  

[petev87745906]

Thanks for answering me so quickly, Jeff. I only get a few entries after 50500. There are several more that should be there, but they're not showing up.

To add this to the index, I right-click the text (DB-....), then click Add to > Index Keyword > Topic Index Keyword.

[Jeff_Coatsworth]

Ok, any difference between those that show up & those that don't?

[petev87745906]

I don't see any differences in the Index Keyword Properties for the ones that are showing up and the ones that aren't showing up.

This one is showing up

This one isn't showing up:

[Jeff_Coatsworth]

No conditions or filters on the topics they reference?

[petev87745906]

None that I know of, but I'm not sure where to look.

[petev87745906]

Here's a little more information about what I'm seeing.

If I open the compiled Help and go to the Index tab, and leave the Filter Keywords field empty, as shown in the first screen shot below, I get all of the entries I'm expecting (see second screen shot).

The entries starting with DB are all here.

When I type DB in the Filter Keywords field, I only get a partial list of the entries starting with DB, as shown here. Is there a way to specify how the filtering works? I haven't found anything in the RoboHelp Help project about it.

[Captiv8r]

For what it's worth, I think there is a bug in the coding. I have a project where I had gobs of index entries and my index was behaving the same way. I reported to Adobe. You should too.

http://tracker.adobe.com

I ended up abandoning my index (and many here will know just how painful that is for me!)

Cheers... Rick

[petev87745906]

I've reported this to Adobe. The Bug ID is RH-1857.

Thanks for suggesting this.

[Amebr]

Captiv8r  wrote

I ended up abandoning my index (and many here will know just how painful that is for me!)

Good lord! How did the world not end on the spot!!!!??!???

[Captiv8r]

I know, right?

[mabeck]

I have this problem as well, and it is very annoying... 😕

[Peter Grainge]

@mabeck Not sure who marked your post as Correct Answer but I have removed that as it is clearly not an answer.

As you can see, others have had this problem so I'm not too hopeful. First thing to check is do you have the same problem with all the same settings, or as close to, if you generate WebHelp.

Are your entries similar to those above or are they words?

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Jeff_Coatsworth]

Up vote Pete's bug - Tracker

[mabeck]

My entries are words, or really software API classes so things like PolynomialProjection. I have looked in the generated idataX.new.js files, and everything is correct there. If I change it to olynomialProjection, it will find it, if I change it to PolyProjection, it will also be found, but PolynProjection won't.

Tried to debug the robohelp js files, but even with the debug flag set, it is really, really hard to trace what is happening in the code.

Edit:

I have found that if I remove just a single item from idataX.new.js, the result for PolynomialProjection will be shown, so my guess is that it has something to do when you have a very long index. I would however guess that this "fix" just moves the problem to another place.

[Peter Grainge]

I think you could be onto something. I just created a three topic project and entered PolynomialProjection in the index. When I started typing that in the index filter, it worked immediately.

It would also explain why Rick hit the problem as he is a member of the Extreme Index party.

Do you have any idea of how many index entries you have? It would be worth adding that information to the existing bug report as it will help Adobe locate the cause.

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Freespirit-ST]

I am also having a big problem with Index for Responsive HTML5 output, in Robohelp 2017 with latest patch.  Not sure if it could be related to the possible causes of the initial problem here - so let me know if I should create a new thread for this (not trying to steal this thread!!).

Our main help system has an EXTREMELY big index with possibly more than 1000 keywords and many more subkeywords, and you cannot scroll down through the entire Index (though it does try to do some paging).  There is no problem with our much smaller help systems!

What happens is you cannot scroll down the Index very far.  If I add a filter keyword, it finds several matching keywords and it looks like several matching keyword groupings get put down to bottom.  But then you cannot scroll down further. We want to be able to scroll down the entire Index.

In our old WebHelp output, the Index worked OK.  But we now need to use Responsive HTML5 for our TOC working in Chrome.

Perhaps this Index behavior is to be expected with a gigantic Index, and I am misunderstanding the functionality. The filter works, I think, but it seems like some users would want to "browse" through our Index also to find what keywords are in there. So maybe we all need to be re-trained in how we use Index.

Any way to just this Index behavior?  Or adjust paging?  Or "workaround" suggestions? This is happening in both IE 11 and Chrome.  If we have to accept this Index behavior, we need to let our users know how to use it.

Thanks so much!  And, sorry if I stole this thread for a problem not exactly related.

Susan

[mjjhhc]

Hey,

so I just skimmed this recent entry, apologies for not having the whole story...
I've had issues with RH index related to browser and browser version.

Just wondering if you or anyone in these posts receive the same problems/errors regardless of browsers and browser versions, I'd love to know.

Thanks very much!

[mjjhhc]

I should also ask...

are you using RH server?

[Freespirit-ST]

I am using Robohelp 2017, with the latest patch/update.  Not using RH server.