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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

RoboColum_n_
RoboColum_n_
Legend
October 19, 2012

Alright.

Thanks Peter I think I'm starting to understand all your Robohelp vocabulary.

Rick was asking about red squares in the source as they indicate that an output file has been imported. I think from reading the other thread that you understand that and are saying that you have no such topics. Are you sure as it would only take one? However, I would expect it to affect everyone.

I don't see any red squares. But I'm pretty sure that there must be some somewhere, since, as I told you yesterday, our output is on a network drive.

You say you are both working on the project. Is that with source control? Please don't tell me your project is on a network drive.

Actually, our source files are set up locally on our machines and we generate the output on a network drive.

What do you mean by 'source control'?

Does this problem also occur if you generate WebHelp?

No, this problem doesn't occur when we generate WebHelp (search answers are ranked, this is really cool, can we do this with flashhelp?). I told that to my commercialization manager and he made it clear that this would involve too much work and adjustments.

We asked our customers to do the necessary changes to work with FlashHelp, we cannot ask them to just change again like that.

So, from all I told you, do you think there is a solution to fix this problem?


Hi Coami.

I happen to know that Peter is more than likely away from an internet connection today so unable to respond. Unfortunately for you Rick, Peter and myself are not terribly familiar with FlashHelp output. We do understand what is is and how to generate it but that is about the limit of our Flash knowledge. That said, let me address some of your issues.

A source control application is software designed for use in teams required to share the same source files. In essence one team member "checks out" a file which places a lock on it thereby preventing any other team member from changing it until it has been "checked in". It always ensures people work on the latest source. It also means you have a backup and audit trail of what has changed.

If your source is only on your local machines, this begs the question how you ensure that you always have the latest version before you work on it. OK you don't actually need a source control application. You can backup to a network drive and copy and paste RH project files from there. The issue with this is that there is no control over two or more people working on the project at the same time.

As to your problem, the fact that it only seems to happen on some PCs and only with FlashHelp output seems to point to a Flash setting. Is there any difference to the Flash versions installed on your and your colleague's PC?

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