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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

A
Anonymous
October 19, 2012

Hi there

I would tend to agree with Colum on his suggestion to try and roll back your Flash Player/Plug-in version to the identical versiion and see if the issue goes away.

Another way to test for possible Flash Player/Plug-in issues is by testing with both Microsoft Internet Explorer and FireFox. Each of these browsers implements the Flash Player differently. (IE uses an ActiveX control while FireFox uses a helper add-in) And it's quite common to find that each browser has a different version of the obect. So I'd try in both browsers. I'd also check the version of the Flash Player object in each browser.

In addition to that, I'd be curious to know the following.

You said you and your colleague both share the editing tasks using SVN. What I'm curious to know is whether only one of you actually creates the FlashHelp and publishes or if sometimes it's you and sometimes it's your colleague.

If the former, do you see the same issue or does it only occur when one of you creates the output?

Knowing the answer to this may help identify what is happening.

Cheers... Rick


About going back to a previous version:

I cannot find a way to download and install Adobe Flash Player 11 ActiveX 11.3.300.265.

All I get is the 11.3.300.265 plugin which is not the same thing. Everytime, I find something close to the activeX version, I end up with the last version... 11.4.402.287.

When I go to the adobe page: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_versions I get some mac archives and I'm working with a PC..

About the web browser:

My user guide opens from its software where users press F1 to access it.

When I try to open the .htm file in a web browser, I have a "Adobe Flash player has stopped a potentially unsafe operation..."

About the FlashHelp publishing:

My colleague is the only one to publish. The both of us used to publish but it generated big issued. MapId links didn't work anymore and we had to go back to a previous version of the output through svn to correct the issue.

Now, only my colleague generates the output and he doesn't get this stack overflow issue.

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