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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

A
Anonymous
October 25, 2012

If the problem is limited to Chrome then there is an issue with how that browser renders the content of the topics. This is not RoboHelp's fault. As a result the fix is to change the RoboHelp topic or tell your users not to use Chrome. I personally do not see an issue with telling users this. Software applications the world over tell users the specifications they support and a list of known issues. Why should your company be any different?


Simply because in some companies, employees are not free to download THE web browser they want. In most companies, they can only use IE for example. Besides, even when IE is set as default browser on my computer, the stack overflow occurs.

I thought that you could provide me some information about how firefox is able to get round this problem.

I'm not trying to give you a hard time or make you lose your time, I'm just trying to understand and to find the best solution possible here

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