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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

RoboColum_n_
RoboColum_n_
Legend
December 18, 2012

Hello guys,

I'm coming back at you because I have more information about my stack overflow issue and I'm sure that you'll be able to help me.

I can't remember whether I told you that or no but we're developing software and we have two versions: 32-bit and 64-bit.

We just noticed that:

- Almost everyone in the company does have the stack overflow issue with the 64-bit version of the software.

- No one has the issue with the 32-bit version.

Problem: We're about to move away from the 32-bit version.

Do you think that the issue might come from the version of Flash Player installed on our computers ?

I noticed that the Flash Player 32-bit version is currently installed on my computer. Could it be the reason why I dont have a stack

overflow with the 32-bit version of the software ?

I tried to remove it and install the 64-bit version but it doesn't work.

I hope that these new information may help you to help me.

Thanks in advance,

Thibault


I have been reading back through this thread and there are a couple of things that I don't think we have established:

  • Is the problem only when you search for a topic that contains Flash output?
  • At what point exactly does the stack overview occur?

I also wonder whether you can search on a project that contains no Flash output. Perhaps you could try for us?

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