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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 18, 2012

First of all, thanks for your answer RoboColum(n).

  • Is the problem only when you search for a topic that contains Flash output?

All my topics contain Flash outputs. I generate my output files on a folder that is embedded into the software.When in the software, I click F1 and the Flash User Guide opens.The search function works (or not) depending on the software version (32/64-bit).

  • At what point exactly does the stack overview occur?

We have two versions of the software a 32-bit version and a 64-bit version.

The search function works fine with the 32-bit version.

The problem occurs when I use the 64-bit version. When I type in a word, for example "unit", the stack overflow message appears. See below:


As you can see, it looks like the search function freezes while the stack overflow message appears.

And I never get this error message with the 32-bit version of our software.

I also wonder whether you can search on a project that contains no Flash output. Perhaps you could try for us?

What do you mean by that?

As I told you previously, my Flash Player version is a 32-bit one.

Do you think that the issue might come from there?



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