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A
Anonymous
October 18, 2012
Question

Stack overflow at line: 1792 or 1788 when using the search function

  • October 18, 2012
  • 1 reply
  • 7510 views

Hello everyone,

My name is Thibault. I am a technical communications specialist. I've been using Robohelp html for a couple of years.

I am working on the user guide of the software application developed where I work.

This is a HUGE project, more than 6500 pages.

We're two technical writers on this project. (This is an inportant detail since my colleague doesn't get the problem).

I need your help because I have been having an annoying issue over the last couple of days.

After the project is generated, I open it in the software, clicking F1.

When I want to use the search function I have this error message displayed:

"Stack overflow at line: 1792" or "Stack overflow at line: 1788"

Do you know where this could come from?

Furthermore, I noticed that this stack overflow only occurs on some words.

I mean, it occurs for the most used words in this project.

We have customers all over the world and over the last week, we've been getting a lot of feedbacks about this error message.

I hope someone will be able to help me on this one!

Thanks in advance!

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
October 18, 2012

Hi there

When you edit topics in your project, do you see little red sqares in the content in the RoboHelp Editor?

Cheers... Rick

A
Anonymous
October 18, 2012

Hello,

Thanks for the quick answer.

If this is what you meant, I dont see any red squares in robohelp when I edit my topics.

Cheers,

Thibault

A
Anonymous
December 18, 2012

I think Jeff was trying to get to you to test this locally (i.e. not through your application). Or are you saying that the problem ONLY occurs when you run the help through the application. It would be good to know.


Alright. I understand that.

I only run the help through the application since my customers use the user guide like that.

Have you ever heard or read about cases where the version of flash player might stop the good working of a flash help user guide?

I'll explain it again: we have two products. A 32-bit one and a 64-bit one. We're about to move away from the 32-bit one, so this is a major/must-fix issue for us.

The search function works fine with the 32-bit version of our product.

The search functions generates a stack overflow message with the 64-bit version of our product.

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