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A
Anonymous
October 18, 2012
Question

Strange characters displayed when the project is generated

  • October 18, 2012
  • 1 reply
  • 2545 views

Dear all,

I need your help.

I'm using Robohelp to manage a big user guide for a software application.

When I generate the project, Robohelp randomly creates topics with strange/wrong characters instead of producing the real page.

This is very random because it happens very often but it never happens on the same topics.

Below, you find an example of the characters generated by Robohelp.

‰Û÷-þŸòËCÇ”Ä2» ¸qCþåA¨ñ®ú?t_ :1v!* «8"AÚ°·úûDµ¬Ë@  eP ¯S~‚zìòa  &#157;à๠ j­ ˜‰cÏ&#129;Ô óž¾ª&#129;$G N p)&#141;vG ÑcÜ ÎtI¡&#127;¨ï4ÁÓìO Hòm 5,6¦ZOÝ&#127;<�î}·²pê™zµ[Δa¯á£ÈÝ¡» ··¦žfy×øé'f &  "²šQRœ¼ &#127;õ)ÍJJµ¿8[‰ í'&#144;lkŸðA#&#144;  qhÅ`b|Íï‰Aº ÷&#127;r†š3%îÀ   )’>è¯ ,fÿ4èJ ÊäGî"œo&#157;_ áª}òчaK     P<{$!Þâs&E'Fµ½ áV ê·´sÆ@aMÊŒÓ:¨/‡¡Kúã†Ø–§>ûåuû î‚}q~ ž³N{ ('— Ñ[!f ôùBC ?¨Jz Õ² NÕy? ¡‡Š/ GÁPJs ç Ç…&#143;Õ5«ÇÐ8  …˜.ÏŒSD¥&#141;< èHD;]ëÙ-ú½{â0½¿êÖ9dϲ§&#129; &#143;¯îhjDЦ¶ EY…ã}aØàˆÒ&#141;9C&#144;3Ê 

Have you ever get such a bug?

Do you know how to deal with it?

Thanks in advance for any type of answer.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 18, 2012

New one on me and I've been around the block a few more times than I care to remember.

You give us nothing to go on. What version of RoboHelp? What type of help are you creating? Please see http://forums.adobe.com/thread/467760?tstart=0 and then post back with some information to get us started on helping you.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
October 18, 2012

Alright. Excuse me sir for this, and thank you for the quick answer.

I'm working with Robohelp HTML v9 and our user guide is generated as Primary layout (flash help).

These information also works for the other topic I created this morning:

Stack overflow at line: 1792 or 1788 when using the search function.

Thanks

A
Anonymous
October 18, 2012

Although the topics affected are random, does it always occur when you generate or is that random too?

When you finish generating there is a View button. Does the problem occur when viewed that way or is it only after you have published to a server?

Does it occur if you generate one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

Does the same topic display correctly when accessed other than through the search?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Although the topics affected are random, does it alway occur when you generate or is that random too?

I happens everytime I generate but what's random is that it never occurs on a same topic and in a same book.

When a topic is affected, I use svn to get an older version with the right characters and reintroduce it in RoboHelp.

And when I regenerate, this topic isn't necessarily affected but it occurs on other topics.

When you finish generating there is a View button. Does the problem occur when viewed that way or is it only after you have published to a server?

The problem occurs both on the view button and on the project published on a server.

Does it occur if you generate one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

When I click Open > Samples, I cannot find my project.

Does the same topic display correctly when accessed other than through the search?

The topic displays these strange characters even when I double-click on the .html version. I mean the problem also occurs when I opened the page with my web browser.

Hope I'm clear.

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