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A
Anonymous
October 18, 2012
Question

Strange characters displayed when the project is generated

  • October 18, 2012
  • 1 reply
  • 2545 views

Dear all,

I need your help.

I'm using Robohelp to manage a big user guide for a software application.

When I generate the project, Robohelp randomly creates topics with strange/wrong characters instead of producing the real page.

This is very random because it happens very often but it never happens on the same topics.

Below, you find an example of the characters generated by Robohelp.

‰Û÷-þŸòËCÇ”Ä2» ¸qCþåA¨ñ®ú?t_ :1v!* «8"AÚ°·úûDµ¬Ë@  eP ¯S~‚zìòa  &#157;à๠ j­ ˜‰cÏ&#129;Ô óž¾ª&#129;$G N p)&#141;vG ÑcÜ ÎtI¡&#127;¨ï4ÁÓìO Hòm 5,6¦ZOÝ&#127;<�î}·²pê™zµ[Δa¯á£ÈÝ¡» ··¦žfy×øé'f &  "²šQRœ¼ &#127;õ)ÍJJµ¿8[‰ í'&#144;lkŸðA#&#144;  qhÅ`b|Íï‰Aº ÷&#127;r†š3%îÀ   )’>è¯ ,fÿ4èJ ÊäGî"œo&#157;_ áª}òчaK     P<{$!Þâs&E'Fµ½ áV ê·´sÆ@aMÊŒÓ:¨/‡¡Kúã†Ø–§>ûåuû î‚}q~ ž³N{ ('— Ñ[!f ôùBC ?¨Jz Õ² NÕy? ¡‡Š/ GÁPJs ç Ç…&#143;Õ5«ÇÐ8  …˜.ÏŒSD¥&#141;< èHD;]ëÙ-ú½{â0½¿êÖ9dϲ§&#129; &#143;¯îhjDЦ¶ EY…ã}aØàˆÒ&#141;9C&#144;3Ê 

Have you ever get such a bug?

Do you know how to deal with it?

Thanks in advance for any type of answer.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 18, 2012

New one on me and I've been around the block a few more times than I care to remember.

You give us nothing to go on. What version of RoboHelp? What type of help are you creating? Please see http://forums.adobe.com/thread/467760?tstart=0 and then post back with some information to get us started on helping you.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
October 18, 2012

Alright. Excuse me sir for this, and thank you for the quick answer.

I'm working with Robohelp HTML v9 and our user guide is generated as Primary layout (flash help).

These information also works for the other topic I created this morning:

Stack overflow at line: 1792 or 1788 when using the search function.

Thanks

K
Krischu
Inspiring
February 11, 2013

Hello guys,

I am coming back at you because my problems are back.

I've been following your advices for the last few month. I always generate my project locally but the strange characters are back.

This is how my output looks like in the app:

This is how it looks in my internet browser:

What can you do to help me?


I haven't followed the whole thread up to now, so forgive if this has been covered already: Looks like a characterset issue. Have you tried viewing with different character sets in the browser to at least determined in what characterset the document is written.

Often I'm using notepad++ in such cases. It allows for generating different output like UTF-8 with or without BOM (Byte order mark).

--

Christoph

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