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A
Anonymous
March 6, 2012
Question

Switching on topics and TOC items.

  • March 6, 2012
  • 2 replies
  • 608 views

Using Robohelp 9. Webhelp output.

I am creating the help file for a product with an add-on feature. If clients pay for the add-on, we turn on a switch in the code(SINGLE CODE BASE) and they get access to additional screens and data elements.

Is there anyway to mimic this in the help file? So, when we turn on the switch in the code, we somehow get access to additional content in the help. Topics and in the TOC.

Thanks,

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2 replies

Captiv8r
Captiv8r
Legend
March 6, 2012

Hi there

Not trying to dissuade you from your approach here, but it's something to consider.

Several years ago I did some work for an employer that also offered software that worked much as you describe. The help system was antiquated and they were in the process of bringing it into the Windows platform from being DOS based. I described to the owner of the company that we could fashion the help so they only had help for what was installed. His response was eye opening for me.

His response?

NO, I want the customer to always have ALL the help as if they had purchased every module. By seeing the help and what is possible to achieve with other modules, perhaps it would entice them to later purchase the additional modules!

Something to consider. It certainly made me think differently about this aspect... Rick

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A
Anonymous
March 8, 2012

Thanks, we will probably do that when the new features are actually available. For the moment they are turned off and the help topics need to be "off" too.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 6, 2012

You could use merged webhelp so that most of the content is in child 1, then when you install the extra software, you also install child 2. The parent is effectively a shell. See merged help on my site.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
March 8, 2012

Thanks. That is helpful, but if I understand it correctly the help other(me) has to add or remove child projects as required.

Do you know of any way for the on/off switch in application code to expose/hide the child project?

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