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April 26, 2012
Question

synonyms with multiple words (acronyms)

  • April 26, 2012
  • 2 replies
  • 2298 views

OK, any tech writer knows that some organizations wouldn't be what they are without seven million acronyms.

I want to set up my synonym lists so that if a user searches for, say,  "BB," they will get "Berry Burst," too.

But the synonym list will only allow BB to equal one other word. Any recommendations for other ways to do this? The keywords seem cumbersome

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    2 replies

    Captiv8r
    Legend
    April 26, 2012

    Hi there

    You are quite nicely illustrating why an Index is much preferred over a Search.

    In the Index, you add the term BB and you are able to point to topics that list Berry Blast or whatever you like.

    However, I totally agree with my esteemed colleague Peter in that you really should consider adding your concerns to the Wish Form so the developers are aware of the need or desire to accomplish what you are wanting to accomplish.

    Cheers... Rick

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    twxrxAuthor
    Known Participant
    April 26, 2012

    Sigh. Yes, I have worked very hard to build these items into the index. But now I am focused on optimizing the search, because users like it.

    Peter, your argument for ZoomSearch is compelling.

    Captiv8r
    Legend
    April 26, 2012

    LOL, my own users LOVED the search!

    Wanna know why? Because they didn't have one!

    I pulled the ole switcharoo and gave them a nice index that was LABELED Search. But you likely can't do that.

    As I understand it, you are wanting something that I'm guessing even ZoomSearch may not provide. You want them to search for BB and end up finding Berry Blast (or whatever term) and have that term highlighted. No? I bow to Peter the ZoomSearch king around here, but I'd be shocked if even ZoomSearch allowed that.

    The only other thing I can think of here is to maybe create a Glossary Topic that would list your terms in a large table. In one column, you have the term BB and in the other, the other possibilities that you could then link out to appropriate topics. Then a search would find BB and present "Glossary" where they could more easily figure things out.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

    Peter Grainge
    Community Expert
    Community Expert
    April 26, 2012

    Please see the Sticky Topic Before You Post and note the section Include the Edition and Version.

    I just tested in RoboHelp 9. I was able to duplicate both Words and Synonyms.

    As a user a duplicated synonym could be confusing as the results will be for both words.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Peter Grainge
    Community Expert
    Community Expert
    April 26, 2012

    A bit more testing shows the problem is with two character words.

    The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.

    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    twxrxAuthor
    Known Participant
    April 26, 2012

    Exactly. Any way around this? I know it sounds as if it'd be confusing to users, but unfortunately we have eight million ways to refer to the same thing.

    I am trying to figure out a strategy....