TCS 5 RoboHelp and FrameMaker links work and then stop

Forum|Forum|11 years ago
July 11, 2014
1 reply
783 views

Hi,

I installed TCS 5 after installing a trial of RoboHelp 11. After I installed, I opened a project from TCS 4 and I was able to update an existing linked FM book and Link to new files. The FM files were converted ot FM 12 and the RoboHelp project was converted to RoboHelp 11.

Now, when I reopen the RoboHelp project, I cannot update or link to FrameMaker documents.

I am running Windows 7. I run both RH and FM as administrator and I have owner permissions to the Adobe folder.

I tried uninstalling and reinstalling TCS 5 and the behavior is consistent. Is there some registry entry or something i should look for?

Lauren

FrameMaker integration

This topic has been closed for replies.

Arnis Gubins

Inspiring

Did you uninstall the RH11 trial before installing the TCS suite? The standalone versions do not have the "secret sauce" components that integrate the FM, RH and Captivate modules.

LaurenASMLAuthor

Known Participant

Robohelp 11 trial was uninstalled and I cleaned out the registry for Robohelp 11 items as best I could. The weird thing is the link is there and i can update when I first open the project and then the 2nd time I open the project, I can no longer do these things.

LaurenASMLAuthor

Known Participant

First my client, then I saw the exact same thing.

One day the project worked perfectly, then the next day the linking options were all unavailable. It's as if Rh decided it was no longer associating with Fm.

Oddly, another client team member was unaffected.

I'm trying to track down the issue. Did you resolve the linking problem?

After updating to 5.1, the Link menu command still shows FrameMaker grayed out as if it does not exist.

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