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lanaj223
Known Participant
October 13, 2016
Question

Templates, Robohelp10 - template stopped applying during build generation

  • October 13, 2016
  • 1 reply
  • 1247 views

The template is applied in the project, but when I generate to the RoboServer9, the template is not applied to topics.  I'm using RoboHelp10 with RoboServer9 generating Webhelp Pro. 

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    October 13, 2016

    Hi there

    When you say: "the template is not applied to topics", can you expound on what exactly that means? Are you seeing a message somewhere that states that? Or are you seeing something visually after the generation process where the font is off or something like that?

    Cheers... Rick

    L
    lanaj223Author
    Known Participant
    October 13, 2016

    Hi Rick - you are absolutely correct.  The biggest issue we see, is that the font changed from our designated font to times roman font.  I've tried using "the apply to all topics" when generating to see if that worked, but no luck.  The font remains in the times roman format.

    L
    lanaj223Author
    Known Participant
    October 14, 2016

    Hi.

    To my knowledge, there is nothing about using RoboHelp Server 9 that should make Master Pages (templates) work any differently than conventional web servers.

    A couple of thoughts and questions come to mind:

    1. Could it be that you have chosen a proprietary font that your end users may not have installed on their machines?
      In other words, it looks good on your computer because you have that font installed locally. But others without that font installed cannot see it.
    2. Also, how are you "attaching" the CSS to the Template and how is the Template (known as a Master Page) applied? Are you applying the Master Page at the Topic Properties Dialog level or using the Dialog below?
    3. Also, sometimes you may have a Master Page applied but somewhere along the way, you inadvertently apply a different CSS style sheet to a topic or topics which has the effect of "overriding" whatever CSS is attached to your Template/Master Page.


      Check these things out and let us know. That's all that comes to mind right now.
      Thanks
      John

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    Evergreen, Colorado

    www.showmethedemo.com


    Hello John - thanks for all of the great information.

    To answer your questions...

    1)This master page has been in place for several projects/versions so don't believe this is the issue.

    2)  The master page is applied to all topics and the topic property dialog shows the correct master page selected.

    3)  Out of frustration, I did try the "Apply to all Topics" during help generation.  This still did not work.

    History:  This started after we upgraded from RoboServer8 to RoboServer9.  In addition to this issue, we have a problem with our search in the Help.  When using the search box, and searching for terms we know are in the help project, like delete, create, piping, however there is nothing returned for those terms.  The search works for other terms, but just these unique terms identified so far, so we are blown away with this issue, especially since one of our larger customers, Cisco reported this to us directly.  If anyone can resolve these two issues, I would be more than grateful!  Thanks for your help.

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