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gc31
Inspiring
October 24, 2017
Question

Thumbnail image not shown in merged help RH2017 indigo layout

  • October 24, 2017
  • 1 reply
  • 2088 views

Hi,

Using RH2017 with update 2 and am using merged responsive help with the Indigo layout.

I add a thumbnail in the parent project, and it shows a small image and pops up when clicked. This is correct.

In a merged project, the thumbnails always display a black background, as shown below, rather than the image, although it works correctly when clicked.

This seems to be a bug?

Thanks

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 24, 2017

In all browsers? Please check IE, FF and Chrome.

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G
gc31Author
Inspiring
October 24, 2017

Hi,

Yes it seems to be all browsers unless I'm doing something wrong. Don't think I am as it works in the parent with the same settings.

G
gc31Author
Inspiring
October 30, 2017

The issue of your thumbnails being black (and the TOC not synchronising in IE) apart, these are all issues that if you are generating and deploying the full merge will not cause problems. If you need to deploy the system with say 3 of 5 children, the workaround would be to have a different TOCs in the parent pointing to just the required children.

Not ideal but they are issues that can be worked around until they are fixed.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge


Hi,

I still have problems with Chrome syncing with over 3 merged projects.

For example, using your test project in the tracker above, the syncing works fine in Chrome.

If I add another child project - child_4, the syncing does not then work in the search or by clicking on the page in the books.

I remove the merged project from the parent and generate, it works again.

Would be grateful if you are able to confirm this yourself?

Cheers

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