Thumbnail image not shown in merged help RH2017 indigo layout

Forum|Forum|8 years ago
October 24, 2017
1 reply
2084 views

Hi,

Using RH2017 with update 2 and am using merged responsive help with the Indigo layout.

I add a thumbnail in the parent project, and it shows a small image and pops up when clicked. This is correct.

In a merged project, the thumbnails always display a black background, as shown below, rather than the image, although it works correctly when clicked.

This seems to be a bug?

Thanks

HTML5 layout

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Peter Grainge

Community Expert

In all browsers? Please check IE, FF and Chrome.

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G

gc31Author

Inspiring

Hi,

Yes it seems to be all browsers unless I'm doing something wrong. Don't think I am as it works in the parent with the same settings.

G

gc31Author

Inspiring

What you are doing different is going back to the default page using the icon each time. It hadn't occurred to me to work that way as it is not how how I would normally use a help file. If the topic I had gone to wasn't what I wanted, I would use the inter topic links, search and index.

I agree what you are doing shouldn't break it so try my way of using the help and see if that works OK for you.If it does we have narrowed the problem down to one usecase. That can be reported but hopefully it is not the way most people would work anyway pending a fix.

Let me know how not always going back to default topic via the icon works.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Hi,

Agree it is not standard usage, although some users will do that and it does break it.

Other usage in the test project seems to work OK although my large work project with 29 merged projects and thousands of topics doesn't sync at all via the TOC in Chrome or FF. Index and search work, but syncs only when you click a result for the second time.

I'm looking into this but there does seem to be issues with larger projects.

Cheers

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