• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Thumbnails not working correctly in RH2022

Explorer ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

I'm trying to insert thumbnails into a RoboHelp project and not having much luck.

I inserted a graphic into a project page and clicked on the image. I selected Use Thumbnail in Content Properties and set the dimensions to Height 94 and width 150. The preview shows no different than in Author mode. 

kenl92739188_0-1682101142285.png

I selected Show Thumbnail for Images in the Output tab and Create Thumbnails for Images.

kenl92739188_1-1682101330385.png

When I generate the output, it looks like this: 

kenl92739188_2-1682101385568.png

When I click on the thumbnail, the image looks nothing like the original (the original is dark-themed): 

kenl92739188_4-1682101476269.png

Any ideas? My goal is a thumbnail that looks like the original but smaller and, when clicked on, expands to a larger size. 

 

 

TOPICS
New UI

Views

240

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Apr 27, 2023 Apr 27, 2023

I figured out the issue. First, I switched to "Style Existing Images as Thumbnails" in the output layout. The problem with the images was that I had transparent backgrounds set. When RH generates the output, the box that pops up with the full-size image has a white background, so the transparent image uses a white background. Problem solved. Thank you, Peter and Amebr, for your suggestions!

Votes

Translate

Translate
Community Expert ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Have you generated an output and checked it there? 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

My last screenshot of the image is in the output. 

Except when I have it highlighted to work with the properties, this is what it looks like in the project: 

kenl92739188_0-1682337967506.png

My goal is to have a postage-size version of the image in the output, which a user can then click on to see a much larger one. 

 

We are on version 2022.1.188 of RoboHelp and the Charcoal Grey template has had a few other problems with the output that we've had to contact Adobe Support to get fixed. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 23, 2023 Apr 23, 2023

Copy link to clipboard

Copied

I assume it's the calendar part of the image you're referring to, and the date picker bit is fine. There is nothing in the generation process that I'm aware of that would change the colour of half an image, but I suppose there could be a bug.

 

But let's check if it's something to do with the image first..

 

Create a new temporary project and pick a skin that is light coloured - I think Orange should be if you are using Frameless, or Azure Blue if you're using responsive.

 

Create a topic and insert the image. Does the whole image remain black or does the calendar part change to white?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 27, 2023 Apr 27, 2023

Copy link to clipboard

Copied

I figured out the issue. First, I switched to "Style Existing Images as Thumbnails" in the output layout. The problem with the images was that I had transparent backgrounds set. When RH generates the output, the box that pops up with the full-size image has a white background, so the transparent image uses a white background. Problem solved. Thank you, Peter and Amebr, for your suggestions!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

LATEST

Thanks for having this details found out before we stumble into that trap...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp