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L
Limiz
Known Participant
June 17, 2013
Answered

TOC and Index not displaying in live Webhelp

  • June 17, 2013
  • 1 reply
  • 2137 views

I am working in a RH 10 project upgraded from a RH 9 project. When generating Webhelp, local output displays fine, but after compiling and uploading to our online app, the TOC and Index do not display - what I mean is that the tabs exist, you can click them, but they are empty. Search doesn't work either, plus the logo in the header doesn't appear, though it is in the images folder that is uploaded.

Some more details:

  • I am outputing the project to a folder external to the root folder of the project. To clarify, the project is in a folder named 'Help', and the output is in a separate folder named '9.1 Help' at the same level of the Help folder. When I provide the output, I only provide the '9.1 Help folder'. Could this be causing the problem?
  • After looking into similar issues, I find that the HCC project file doesn't exist in my output folder, nor do the .glo, .hhk, etc. I suspect that this could be the problem. However, as far as I understand, it isn't possible to output the final .htm file for the project to the same folder that holds these files. You have to publish to a different output folder outside the root path.
  • I tried to change the default TOC and Index under Webhelp settings  > Content Categories > Content from default to the specific TOC in my project (it's the only TOC and Index, so this shouldn't cause mistaked, but I'm not sure if this change means anything).

I'd be glad to provide any other details if needed.

Thanks!

    This topic has been closed for replies.
    Correct answer Captiv8r

    Thanks for these suggestions.

    I tried Republish All, plus turning on Mark for the Web, which seems to have been turned off. After uploading and compiling, I still see the same - empty TOC/Index tabs and missing logo.

    The only thing I haven't tried is switching from DHTML to Pure HTML, however, I'm not sure if this is even related.

    I think it's definitly an issue to investigate with the development team to see if something is happening when the files are being compiled.


    Hi there

    Just a side note. The option for Mark of the Web is only going to apply when you view content from your local hard drive and you are using Microsoft Internet Explorer as your browser. If you are uploading this content to a server, the option may as well not exist. So it won't matter if it's enabled or not and would have no bearing on this situation.

    Changing the option from DHTML shouldn't really affect it either.

    @Colum - The package_xx.html files are certainly part of RoboHelp output. After you generate WebHelp, you should see them in the whxdata folder.

    I think we have established that the files display fine immediately after generating, no? That would then suggest that the issue is entirely in the lap of perforce and what the development team is doing. (or, more accurately, NOT doing)

    Cheers... Rick

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    June 17, 2013

    This sounds like you are missing some of the output files. How are you getting the files into the application?

    L
    LimizAuthor
    Known Participant
    June 17, 2013

    I check them in (using Perforce) and they're compiled with the application build. So you mean that something may be omitted during the compilation phase?

    RoboColum_n_
    RoboColum_n_
    Legend
    June 19, 2013

    Thanks for these suggestions.

    I tried Republish All, plus turning on Mark for the Web, which seems to have been turned off. After uploading and compiling, I still see the same - empty TOC/Index tabs and missing logo.

    The only thing I haven't tried is switching from DHTML to Pure HTML, however, I'm not sure if this is even related.

    I think it's definitly an issue to investigate with the development team to see if something is happening when the files are being compiled.


    Can you tell us what browsers you and your colleaques are using?

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