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Question

TOC, Index, Search content not loading in FireFox 3.0 +

Forum|Forum|14 years ago
December 22, 2011
2 replies
1780 views

Hi,

I have created from RH 8 a merged Webhelp system (1 master, 2 children - based on Peter Grainge's posted procedure). It works fine from IE, and on my system, from FireFox 3.0 and up.

The problem is, that when deployed at the customer's site, the TOC, Index, and Search content does not load in FireFox. All frames display (Nav, contents, and the top frame), but the content for the TOC, Index, and Search does not load.

This only happens at the customer site. The webhelp system works okay in IE.

I have checked and we are running the same javascript version, have the same security settings in FireFox set.

I looked on Peter's site and implemented the redirect fix for FireFox that he has posted, but that hasn't seemed to fix the problem.

They aren't running any special toolbars (like Google toolbar). I am checking on add ons.

Does anyone have any ideas on what else I might check or better yet what might be causing the problem?

Thank you,

Tannis

WebHelp

This topic has been closed for replies.

Mark Southee

Inspiring

Tannis, it might be worth checking with the client if they are using a proxy server. I've seen strange things happen with proxy servers, especially with Firefox, so it might be worth asking.

Peter Grainge

Community Expert

Open the start page of a child topic. Does the TOC display then?

Does it also happen if all add-ins are disabled? I recall a post where an add-in caused this problem in FF3.

Does the default topic of the merge display?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Tannis

I think maybe this is a more likely answer.

See Item 57 at http://www.grainge.org/pages/snippets/snippets.htm.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Hi,

Did you use the default FF console? If so try Firebug to see what else may be wrong. I've seen a problem recently where the TOC wouldn't load in Firefox because the TOC referenced a merged project that was missing on the server.

Greet,

Willam

Willam

A merge will not work properly unless all the projects have been generated once. After that it should not matter that a project is missing, indeed simply not publishing one of the projects to the server is one of the features of merging making it easy to supply different customers with different content.

I wonder if the problem you saw was because that project had not been generated.

Tannis

Sorry, the reference to AIR help was because you mentioned Snippet 141 which is AIR specific. I didn't look further back in the thread.

You said that the start page of a child project opens the tripane window with the default topic but you do not get the TOC etc. That rules out the merge being the problem. I am inclined to the view that the server is the issue so get your client to load the published output from my merge demo as that is a known quantity. Ask them to open each child project in turn and then finally the merge.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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