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Garima12
Participating Frequently
October 15, 2012
Question

TOC links are not appearing in RoboHelp 9

  • October 15, 2012
  • 1 reply
  • 3469 views

Hi team,

I am facing a big trouble.

I am creating an online help using RoboHelp 9. The help has 133 topics. My problem is that after generating the help, few topics are not appearing in TOC. A blank page appears. If i relink the topic, it comes fine but at the same time some other links starts not appearing in the TOC. Please help.

Regards,

Garima

    This topic has been closed for replies.

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    October 15, 2012

    Hi Garima and welcome to the RH forums.

    Unfortunately there are many reasons why you are having issues, so you'll have to help us out a bit to enable us to help you. Can you tell us what the help output is (e.g. webhelp, chm) and where it is located (intranet, server, web). Also you seem to suggest that when you click on a topic in the TOC it is blank. Is the same true when you access the topic from the Search? Is it the same topics that are giving you issues all the time or does it depend?

    Captiv8r
    Captiv8r
    Legend
    October 15, 2012

    Hi there

    In addition to what Colum is asking, I'm going to ask/suggest this. If indeed the Topic Pane simply appears blank, try right-clicking the pane and see if you can choose "View Source". If a window or application appears that lists the HTML code, it means the topic indeed loaded but is probably having issues presenting the content. And if that's the case it's an entirely different can of worms from a troubleshooting perspective.

    Cheers... Rick

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    RoboColum_n_
    RoboColum_n_
    Legend
    October 15, 2012

    Hi, Garima.

    Occasionally we will find that an "illegal" character in the topic filename will cause a blank topic.

    Be sure only non alphanumeric characters and NO SPACES are found in Filenames of topics. Also no ~!@#$%^&*()+., etc.

    This is true for folder names as well as topic filenames.

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    Evergreen, Colorado

    www.showmethedemo.com


    Another thing to try. Locate the individual output file produced when you generate your output. Open that from Windows Explorer and tell us if you can see the content. If not, repeat Rick's tip about clicking View > Source and let us know how your get on.

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