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TOC tiles missing after upgrading RoboHelp 2019 to 2022

Explorer ,
Jan 11, 2024 Jan 11, 2024

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I'm upgrading help systems for two different product lines from RoboHelp 2019 to 2022. With one of them there were no problems - the structure and navigational elements look good. On the other the TOC tiles are missing and I haven't been able to figure out how to get them to display. The project TOC looks fine and all the structure is there, including all topic content. But the TOC tiles will not display. I'm using a frameless Oceanic template. Any recommendations would be appreciated.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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This was from RH2019 Classic to RH2022? Or 2019 New UI to 2022? What point version of RH2022?

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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It's 2019 Classic and 2022.3.93.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Was the template customized in RH2019 Classic? That may not have survived the upgrade and may need to be done again in RH2022.

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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Yes it was customized in RH2019.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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When you say they are missing, does the home page open but without any tiles or does it go straight to the TOC and default topic?

 

If the latter, in the preset there is a setting Use Template Home Page. Maybe that has been deselected.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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The home page opens, but without any tiles.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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So a search brings up the topics and the index works etc, just not the tiles?

 

I think @Jeff_Coatsworth has hit the nail on the head as upgrading customisation depends on how it was done. See this link.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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Thanks to both of you for your help. Prior to this I've been using FrameMaker to make all my content edits then importing the updated content into RoboHelp to generate my help outputs. There were a lot of customizations in RH and this process always resulted in plenty of issues that had to be worked through. The whole process far pre-dated my arrival here. I'm in the process of eliminating Frame and just doing everything in RH. But it looks like things aren't going to be as straightforward as I'd hoped for this help system. Since I just inherited the old process, it will be difficult for me to track down the problem customizations and how to address these. This, in a nutshell, is the challenge for me.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Well, the customizations wouldn't have been on the FM side of things - they would have been in RH in the edits made to the skins/templates.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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If customised in RoboHelp editor, the changes should upgrade but some customisations could be made via back door methods.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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Unfortunately I don't think I'm enough of an expert in RoboHelp or web dev to easily grasp how to counteract the skin edits causing the problems.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Can you share the projects? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

I would like to see the last Classic copy and what you have now. Zip them up and see my Contact page.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 11, 2024 Jan 11, 2024

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I'm not sure I'm able to share the projects, Peter. Although I do sincerely appreciate your desire to dig into my issues. I will let you know if I find out otherwise and/or if my frustration level continues to escalate my desperation. The most confusing aspect is that I have a similar help system for a different product line that doesn't have this problem. Thanks again.

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