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SamDavidson
Known Participant
April 29, 2009
Question

TOC will not auto synchronize

  • April 29, 2009
  • 1 reply
  • 2146 views

I posted this question in another forum but I was a bit confused and I don't think I explained myself very well. So I apologize for posting this twice but I really need to find a way to fix this.

I am using RoboHelp 7 and my output is WebHelp. My table of contents will no longer authomatically open up to the topic in the topic pane. I did not have a problem with this until a few days ago, I am the only one working on this project, and I have not changed any of my settings. When I go into my primary layout (Webhelp) the 'Synchronize Table of Contents' button is checked and the drop down box is set to 'Automatically'. When I generate and view everything works fine but when it is pushed over to our server it does not work. I have another project that is not having this problem. I'm at a loss.

I'm a novice at using RoboHelp and if anyone can help me I would really appreciate it. Thank you.

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1 reply

RoboWizard
RoboWizard
Inspiring
April 29, 2009

Hi there

Try this. Edit the settings for the WebHelp SSL. Use the Next > button at the bottom of the dialog. One of the options is for Speed. Choose Local PC and see if the problem disappears.

Cheers... Rick

S
SamDavidsonAuthor
Known Participant
April 29, 2009

Thanks for your suggestion Rick. I tried it and unfortunatly it is still not working :-(

S
SamDavidsonAuthor
Known Participant
April 30, 2009

See if anything in Snippet 1 on my site will help.

See www.grainge.org for RoboHelp and Authoring tips


Thanks Peter. I looked on your site and the only thing that I have not tried that would apply to the situation is to rename my project as it does currently consist of two words (probably not the best choice but seeing as I inherited the project there isn't much I can do about it). I tried to rename it once before and had many problems so I am hesitant to do it again.

One other thing that I noticed after reading your site is that it does synchronize to my first topic but not any subsequent topics. My default topic is a recent update table that has links to topics that have been added or changed. When I open the project the TOC opens to the recent update topic but when I click on a link on the table it does not open the TOC to that topic.

Also, I was only having this problem on one of my projects until this morning. Now it is happening to my other project as well. I am very confused.

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