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SamDavidson
Known Participant
April 29, 2009
Question

TOC will not auto synchronize

  • April 29, 2009
  • 1 reply
  • 2146 views

I posted this question in another forum but I was a bit confused and I don't think I explained myself very well. So I apologize for posting this twice but I really need to find a way to fix this.

I am using RoboHelp 7 and my output is WebHelp. My table of contents will no longer authomatically open up to the topic in the topic pane. I did not have a problem with this until a few days ago, I am the only one working on this project, and I have not changed any of my settings. When I go into my primary layout (Webhelp) the 'Synchronize Table of Contents' button is checked and the drop down box is set to 'Automatically'. When I generate and view everything works fine but when it is pushed over to our server it does not work. I have another project that is not having this problem. I'm at a loss.

I'm a novice at using RoboHelp and if anyone can help me I would really appreciate it. Thank you.

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1 reply

RoboWizard
RoboWizard
Inspiring
April 29, 2009

Hi there

Try this. Edit the settings for the WebHelp SSL. Use the Next > button at the bottom of the dialog. One of the options is for Speed. Choose Local PC and see if the problem disappears.

Cheers... Rick

S
SamDavidsonAuthor
Known Participant
April 29, 2009

Thanks for your suggestion Rick. I tried it and unfortunatly it is still not working :-(

S
SamDavidsonAuthor
Known Participant
May 7, 2009

Try importing a some of each into a new project and group them in different books. Same problem?

See www.grainge.org for RoboHelp and Authoring tips


I don't really know how to test this without interupting what the end users are seeing. When I generate and view the result everything is fine, but it has been that way from the begining. The problem doesn't exist until I view the end result after if is pushed over to the server. This help file is used by many people all day long so I can't really put something up that is just a test because they are going to need access to the original file.

I appreciate you working with me as I am not very technically savvy. I pretty much just got thrown onto this project with no experience in this sort of thing.

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