Skip to main content
S
SuzieC2014
Inspiring
August 18, 2014
Question

Topics not loading in Internet Explorer 10

  • August 18, 2014
  • 1 reply
  • 481 views

Hello all,

I'm updating a help project in Robohelp 10. This is an existing project i had in Robohelp 10/Framemaker 11. I am simply updating my Frame content and regenerating (the FM project is linked). My company recently upgraded my browser to Internet Explorer 10.0.9200.17028.

I am noticing that some topics do not appear now (they are blank). This is a merged helpset (about 10 helpsets that are merged). I am running the helpset locally on my PC.

I've tried applying the IE 10 patch for RH10 and regenerating but this did not help. I am using  RH10.0.1.292.

Everything looks fine in Firefox.

I am releasing this week and am not sure what else to try.

Any ideas?

Thanks in advance for any help.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 18, 2014

There were a number of small patches. Check you have all the right ones.

Topics not loading in Internet Explorer 10

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
S
SuzieC2014Author
Inspiring
August 18, 2014

I have installed the patch described here:

Published help topics not visible in Internet Explorer 10

As well, I ensured that I was running the latest version of Robohelp 10 (by running Check for updates from within Adobe Robohelp).

Do I still need to search for and install other individual patches? If so, is there a list of these patches anywhere?

Thanks.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 18, 2014

Thanks Peter.

Do you know the answer to this question: If I perform the Check for Updates command from within Robohelp, will I already have all these patches installed?

I can't really create a test project. This is a huge merged project. Most topics appear, several batches of consecutive topics show a blank page when I click their topic title from the TOC. Why some topics are blank is a mystery (there's no pattern to it). IE10 is wonky.


No you will not. 10.0.1 is a proper patch. The other "patch" does not have a number and does not show.

I did say a simple project to test but I had not looked back to see the problem is only with some topics. The patch and fix issues would apply to all topics.

The first thing I would do now is check it is always the same topics that have this problem. Then I would create a new project and import just the Fm file with those topics to see if they are the same there. It doesn't have to be a merge so it should only take a few minutes.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices