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A
Anonymous
April 19, 2012
Answered

Topics Won't Open; New RH Upgrade to 9

  • April 19, 2012
  • 2 replies
  • 1216 views

I have upgraded and updated to RoboHelp 9.  Opened my project and it upgraded correctly.  Yesterday, the topics opened in the workspace, today they don't.

I have double-clicked the topic and nothing happens.  Right-clicked and selected Edit Topic and nothing happens.  The Starter is the only thing in the workspace.  Same problem whether on C: drive or server.  It generates fine and it previews fine, just won't open for editing.

As I said, I performed the updates, thinking that was the issue, but it wasn't (I did see a similar topic for RH 7 but figure 9 is different, yes?).

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    Ok, the fact that it's messing up on the samples means it something to do with the install, not the projects. Try re-installing?

    2 replies

    A
    Anonymous
    April 19, 2012

    *Sigh*  I was afraid you'd say that.  Corporate IT, which means it will be several days before anything happens.

    Thanks,


    Rob

    Captiv8r
    Captiv8r
    Legend
    April 19, 2012

    Hi there

    Before doing the reinstall hokey pokey, see if the following steps help it.

    Click Tools > Options > File Association.

    Ensure Design View <Internal> is default.

    Ensure "Use Default Editor" is configured.

    Cheers... Rick

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    A
    Anonymous
    April 20, 2012

    Oooo, that might be it.  There is nothing in the HTML Editors box and Auto-select Editor was selected.  I've switched to Use Default Editor, now how do I get the Design View <Internal>?

    Other notes:

    * When I go into Options I get a RoboHelp HTML Internal Error: Can't get right editor's information (which I assume is because there isn't one in there),  

    * The HTML Editors Add, Remove, Edit and Set As Default buttons are greyed out.

    Thoughts?

    THANK YOU!


    Rob

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 19, 2012

    So what's changed in your machine's environment? Did IT install some new virus scanner or change your permissions? I assume you have a back up of your original project - does a copy of that upgrade fine? Where's your project located? Can you open up the demo projects & play around with them fine?

    A
    Anonymous
    April 19, 2012

    I'd like to say nothing's changed in the environment, but it's a corporate laptop, so virtually anything could have changed.  No virus scanner or change in my permissions and nothing said there was an update.

    Yes, I have several backups and the one's I've opened have the same problem (I, of course, won't open all of them).  Located on the C drive.

    I have opened demos and have the same problem.  So does a new project.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    April 19, 2012

    Ok, the fact that it's messing up on the samples means it something to do with the install, not the projects. Try re-installing?

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