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L
Leeckel
Known Participant
April 24, 2013
Question

Tracking Help Effectiveness

  • April 24, 2013
  • 1 reply
  • 2243 views

Hi All, Does anyone have any ideas on how to track help effectiveness using RoboHelp? Is there any way to implement a question like "Was this helpful?" to track user responses?  I currently don't have RH 9 and was wondering what other options there are to track whether or not a user finds a topic useful.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 25, 2013

    There are threads on the forum about using Google Analytics but I am not sure how you will use that if you don't have RoboHelp to integrate it.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 25, 2013

    Hi,

    The answer hangs on what you mean by 'tracking'.

    You can use Google analytics or RoboHelp server to track page visits, frequent search terms, etc.

    If you want to gather feedback, then there are several ways in which you can do this, for example:

    - A simple link to open an e-mail to allow the reader to give feedbak.

    - A 'was this useful' link that sends the results to an e-mail address/database.

    A link to open an e-mail is rather simple and you can add that in a matter of minutes. The second option is not supported by default and will require a custom solution for your help. It can be done, but that's a (small?) investment.

    Greet,

    Willam

    Willam van Weelden
    Willam van Weelden
    Inspiring
    May 7, 2013

    Below is a custom javascript code we came up with allow users to send feedback via email from each htm in a chm file, if anyone is interested.

    Here's the HTML that calls the script. I put this in the footer of my htt file:

    <p style="text-align: center;"><script

         language="javascript" src="feedback_script.js" type="text/javascript"></script>

         </p>

    Here's the javascript code inside of feedback_script.js. This goes in the root directory of the project and is included as a baggage file. Note that was created for use with a chm project. I'm not sure what it'll do to htms outside of that, but you can probably tweak it to fit your needs.

    Items in <red> you need to change:

    <!-- .js file code starts here-->

    //alert("made it into script");

    // Get just the page name

    var str = location.href;

    var arr = str.split("::/");

    var htm_page = arr[1];

    //

    var mailSubject = '<Product Name Here> Documentation Feedback - ' + htm_page;

    var mailBody = '[Type your comments here in English] \n\nMy comments apply to this page: ' + location.href;

    var mailDisplay = 'Send Feedback on this Topic';

    document.write('<a href="#">Back to Top</a> | <a href="mailto:<email address>' + '?subject=' + escape(mailSubject) + '&body=' + escape(mailBody) + '">' + mailDisplay + '</a>');

    <!-- .js file code ends here-->

    Hope this helps provide some level of feedback.


    Hi,

    A glance tells me that this script will only work in a CHM.

    To make it work with other outputs modify the code as follows:

    var str = location.href.toString();

    //var arr = str.split("::/");

    var htm_page = str;

    This script basically does the same as the email text link on Peter's site and my email toolbarscripts.

    Greet,

    Willam

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