Skip to main content
L
Leeckel
Known Participant
April 24, 2013
Question

Tracking Help Effectiveness

  • April 24, 2013
  • 1 reply
  • 2243 views

Hi All, Does anyone have any ideas on how to track help effectiveness using RoboHelp? Is there any way to implement a question like "Was this helpful?" to track user responses?  I currently don't have RH 9 and was wondering what other options there are to track whether or not a user finds a topic useful.

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 25, 2013

    There are threads on the forum about using Google Analytics but I am not sure how you will use that if you don't have RoboHelp to integrate it.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Willam van Weelden
    Willam van Weelden
    Inspiring
    April 25, 2013

    Hi,

    The answer hangs on what you mean by 'tracking'.

    You can use Google analytics or RoboHelp server to track page visits, frequent search terms, etc.

    If you want to gather feedback, then there are several ways in which you can do this, for example:

    - A simple link to open an e-mail to allow the reader to give feedbak.

    - A 'was this useful' link that sends the results to an e-mail address/database.

    A link to open an e-mail is rather simple and you can add that in a matter of minutes. The second option is not supported by default and will require a custom solution for your help. It can be done, but that's a (small?) investment.

    Greet,

    Willam

    Jared Hess
    Jared Hess
    Legend
    May 7, 2013

    Hi,

    A glance tells me that this script will only work in a CHM.

    To make it work with other outputs modify the code as follows:

    var str = location.href.toString();

    //var arr = str.split("::/");

    var htm_page = str;

    This script basically does the same as the email text link on Peter's site and my email toolbarscripts.

    Greet,

    Willam


    Sure Peter, though I think I got it from someone else and tweaked it, adding my own lines of code for chm use. But the javascript code is pretty generic. I don't think there's anything distinctive in it really.

    Willam, it does work on WebHelp output, you just don't get the htm name in the subject. It'll say something like "<Product Name> Documentation Feedback - undefined" unless you make a change similar to what you recommend, but without any changes, it still gives the full htm inside of the body.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices