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_Felix_R
Inspiring
November 25, 2021
Answered

Trying to generate FAQ microcontent to Sharepoint

  • November 25, 2021
  • 3 replies
  • 800 views

Hi All,

 

I am generating a frameless output with an FAQ microcontent to Sharepoint but cannot open the FAQ page from Sharepoint. 

The main page works and I can even search for the FAQ intent and answers in the search box, however, the actual FAQ page does not load. I get an error message that the website is unavailable - for example it says the FAQ_Jaggaer_Online.aspx file is not available.

 

When I search in the actual sharepoint folder there is no aspx file for the FAQ microcontent.

 

If I simply click on the FAQ_Jaggaer_Online.htm file in Windows explorer it works fine. The issue seems to be with opening the site from sharepoint.

 

I have attached some screenshots of the sharepoint folder structure & files.

 

Please help!

Thanks,

Felix

    This topic has been closed for replies.
    Correct answer _Felix_R

    Issue was resolved with Release 2020.7.46

    3 replies

    _
    _Felix_RAuthorCorrect answer
    Inspiring
    January 20, 2022

    Issue was resolved with Release 2020.7.46

      Peter Grainge
      Peter Grainge
      Community Expert
      November 27, 2021

      See if this helps. RH2020 Microcontent (grainge.org)

       

      I'm not sure it will as your output is working locally. I assume you have checked everything in the local output is on Sharepoint.

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information

      Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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      _Felix_RAuthor
      Inspiring
      December 9, 2021

      My output is working locally aswell as on sharepoint. The frameless output exports to the local folder and directly to the sharepoint folder (see below).

      The references to the FAQ search for the FAQ file *.aspx which Robohelp does not generate.

      Adobe support has not gotten back to me since I logged my query 2 weeks ago.

      Jeff_Coatsworth
      Jeff_Coatsworth
      Community Expert
      December 9, 2021

      What happens if you try publishing to SharePoint? My understanding is that creating SP output results in a pile of .aspx files & no .htm ones (but I could be wrong about that). Did you e-mail the RH folks? And btw, what's your RH version & is it all patched up?

      Peter Grainge
      Peter Grainge
      Community Expert
      November 25, 2021

      Please use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

       

      Did it work locally and have you followed the instructions in the About RoboHelp sample project? If yes to both, then this is new stuff so not too much expertise around yet. If no one comes along with an answer, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information

      Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
      _
      _Felix_RAuthor
      Inspiring
      November 27, 2021

      I followed the steps on the sample project "Compass Travel".

      On my local drive it works without any issues but as soon as it is published to Sharepoint the same error occurs.

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