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IR-PROGNOSIS
Inspiring
April 14, 2011
Question

Unable to Activate RoboHelp 9

  • April 14, 2011
  • 1 reply
  • 1080 views

RoboHelp HTML version 9

Windows 7

Word 2007

My PC operating system was recently upgraded from Windows XP to Windows 7, upon reinstalling RoboHelp 9 I am getting the Activation dialog box which fails to activate the product and continues to state 'Please connect to the Internet, then press Continue".  Pressing continue starts the activation process which just returns to the same connection message. Obviously, I am connected to the internet and my Web Browser (IE8) is working fine, I have no other Web browsers are installed. Has anyone any ideas?

Thanks,

Chris

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 14, 2011

    Are you in a corporate environment? I had a problem with updates where I could not connect even though I had internet access. The cause turned out to be company restrictions and as soon as IT removed those, all was well. I am thinking you have hit a similar problem.

    I think it less likely that you would hit the same problem at home.

    You are the first person to report this problem so we don't have anything to go on. However you must activate RoboHelp 9 over the internet, that is now the only way. If that fails you will need to contact your local Customer Support team, see the very end of this page. http://kb2.adobe.com/cps/859/cpsid_85930.html

    They can put you in touch with a dedicated team for activation issues arising from this new policy. They cannot give you activation codes but they should be able to advise you. If you don't get any joy, post back here.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    I
    IR-PROGNOSISAuthor
    Inspiring
    April 14, 2011

    Thanks for the response Peter, you are spot on. My Internal Systems people have just fixed the problem which was something to do with the proxy server I was attached to.

    Cheers,

    Chris

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