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A
Anonymous
January 21, 2010
Question

Unable to Generate Printed Documentation in PDF Format

  • January 21, 2010
  • 2 replies
  • 2835 views

This past week I started having a consistent error when attempting to generate a Printed Documentation layout. This error reads "Internal error encountered,  Failed to generate Printed Documentation."  Prior Printed Documentation builds on this same project completed fine. Nothing was done to the Help project between the times when this worked and when it no longer was able to create Printed Documentation.

I receive this error even if I generate an entirely new "blank project" build, and then attempt to create a Printed Documentation build from this new blank project.  Researching this error, I see this has been a reoccuring problem with this product for some time. The few threads that list the problem as having been "fixed" provide resolution steps that have not worked in my case. Right now I am waiting for our IT Helpdesk people to re-install the Suite. Hopefully this will resolve this problem.

Additional information on this problem - PDF Printed Documentation is failing - the HTML build works fine. If I select just a .DOC Printed Documentation output, this also works correctly. The resulting Word document looks good, although hyperlinks do not work within this Word document. I have reloaded Office 2003 as a troubleshooting effort, but this has nbot resulted in any change in symptoms.

The entire error text is enclosed below, although several other people have also done this in past entries. The few lines that read "Warning, and then report a style issue is NOT the problem here. As stated earlier, when I do this same Printed Documentation build on an entirely new "blank project" it does not work, and the Output text in that case does not contain any such "Warnings" about Styles.

Error text below:

Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204

Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 2 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8313,  OS 5.1.2600, RAM 2048 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'RF-7800V-HH About this Help'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'RF-7800V-HH Help and Support'...
Processing 'RF-7800V-HH Welcome'...
Building 'RF-7800V-HH RSP Help'...
Processing 'RF-7800V-HH Station Information'...
Building 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Anc. Connector Mode'...
Processing 'RF-7800V-HH No-Sync Beeps'...
Processing 'RF-7800V-HH Power Management'...
Processing 'RF-7800V-HH Retransmit'...
Processing 'RF-7800V-HH USB Mode'...
Processing 'RF-7800V-HH Broadcast Gateway'...
Processing 'RF-7800V-HH IP Routing'...
Processing 'RF-7800V-HH Voice Settings'...
Processing 'RF-7800V-HH Time and Date Settings'...
Processing 'RF-7800V-HH Position Reporting'...
Processing 'RF-7800V-HH User Interfaces'...
Processing 'RF-7800V-HH Net Switches'...
Processing 'RF-7800V-HH Ethernet Interface'...
Building 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Radio Passwords'...
Processing 'RF-7800V-HH GPS'...
Processing 'RF-7800V-HH Locksets'...
Building 'RF-7800V-HH Network Types'...
Processing 'RF-7800V-HH Network Types'...
Building 'RF-7800V-HH Fixed Frequency LOS'...
Processing 'General Information - Fixed Frequency LOS'...
Processing 'RF-7800V-HH FF Network Information'...
Processing 'RF-7800V-HH FF Preset'...
Processing 'RF-7800V-HH FF General'...
Processing 'RF-7800V-HH FF Comsec'...
Processing 'RF-7800V-HH FF Data-Voice'...
Processing 'RF-7800V-HH FF Squelch'...
Processing 'RF-7800V-HH FF Advanced'...
Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.
Building 'RF-7800V-HH Quicklook'...
Processing 'General Information - Quicklook'...
Processing 'Hopset Creation - Quicklook'...
Processing 'RF-7800V-HH QL Network Information'...
Processing 'RF-7800V-HH QL Preset'...
Processing 'RF-7800V-HH QL General'...
Processing 'RF-7800V-HH QL Comsec'...
Processing 'RF-7800V-HH QL Data-Voice'...
Processing 'RF-7800V-HH QL Advanced'...
Building 'RF-7800V-HH Sample Plans'...
Processing 'General Information - Sample Plans'...
Processing 'Simple Fixed and Quicklook Nets'...
Processing 'Single Fixed and Quicklook Nets'...
Processing 'RF-7800V-HH Manage Keys'...
Processing 'RF-7800V-HH Program Radio'...
Building 'RF-7800V-HH Tech Support'...
Processing 'RF-7800V-HH Technical Support'...
Processing 'RF-7800V-HH Radio Firmware Compatibility'...
Building 'FAQs'...
Processing 'RF-7800V-HH FAQ Index'...
Processing 'FAQ 01'...
Warning: style (span.strong) is not defined and will be removed.
Warning: style (p.para) is not defined and will be mapped to 'Normal'.
Processing 'FAQ 02'...
Processing 'FAQ 03'...
Processing 'FAQ 04'...
Processing 'FAQ 05'...
Processing 'RF-7800V-HH Glossary'...
Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.
Warning: style (span.Glossary) is not defined and will be removed.
Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

I am pretty sure nobody will have any fix suggestions that work to solve this problem, but I am making this entry for historical purposes. I will add an entry stating whether the Suite reload resolves this issue.

Thanks,

Tim C @ Harris

This topic has been closed for replies.

2 replies

A
Anonymous
February 9, 2010

Follow-up on this problem.  I received a new PC and IS loaded all my software and now I am able to once again use RoboHelp to generate Printed Documentation outputs.  However, I am not marking this issue as "resolved," because my old PC was not the problem.  I was able to use RH to do Printed Documentation for well over a year on this PC, which comfortable exceeded the listed minimum system requirements for the latest version of the Adobe Tech Comm Suite.  I believe it had something to do with the "handshaking" between RH and Word, as on my failed PC I suddenly was no longer seeing the two "pop-ups" that display when in the process of generating a Printed Documentation build type.  Thanks to all those who provided information on this problem.

PS - Funny side note - before publishing this reply I ran spellcheck.  "RoboHelp" came up as an underlined spelling error.  Kind of a fitting way to end this matter if you ask me.  The developers who code the spellcheck feature didn't even think to exempt the names of their own products.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 21, 2010

In the sticky post Before You Start we do ask that you always indicate the version you are using. In this case I can deduce you are using RH8 as your post includes the Output text.

I can also see you don't have the 802 patch applied. I strongly recommend you apply that soon before you hit the problems referred to in another sticky post.

I doubt a reinstall will fix things and I would try this first. Simply copy your project to a location outside your profile. Saving it within has two downsides. It bloats your profile making your PC slower and it creates long path names that we have seen cause problems.

If the project still creates online help OK and still fails to create the PDF, then just create the DOC from Word. Once you have the document in Word, you should find you can create the PDF from there.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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A
Anonymous
January 21, 2010

Peter,

Thank you for the reply. You are correct, I am using RH 8 as part of the Tech Comm Suite 2. I regularly "check for updates," and was told earlier today that no updates were available. One would think that this check for updates would flag any required patches, but apparently this is not the case when working with Adobe.

Anyway, I did find and install the patch you mention (8.0.2) and also moved my project to a new location (C:\Backup) and then re-ran the printed Documentation output with the same failed result.

Updated output view text is enclosed below.

Regards,

Tim

-

Error text below----

Starting to build Printed Documentation...

Printed Documentation processor 8.0.1.204

Building C:\Backup\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...

Preparing to create Printed Documentation...

Clearing output folder...

Preparing files for Print Document...

Copying files...

Updating files...

Finished preparing in 2 seconds.

Preparing environment...

Printed Document Generator Environment: Word 11.0.8313, OS 5.1.2600, RAM 2048 M Bytes

Building Printed Documentation 'Printed Documentation'...

Building Single Document 'Printed_Documentation.doc'...

Building 'RF-7800V-HH About this Help'...

Building 'Table of Contents'...

Preparing to build chapters...

Building 'RF-7800V-HH Help and Support'...

Processing 'RF-7800V-HH Welcome'...

Building 'RF-7800V-HH RSP Help'...

Processing 'RF-7800V-HH Station Information'...

Building 'RF-7800V-HH Features'...

Processing 'RF-7800V-HH Features'...

Processing 'RF-7800V-HH Anc. Connector Mode'...

Processing 'RF-7800V-HH No-Sync Beeps'...

Processing 'RF-7800V-HH Power Management'...

Processing 'RF-7800V-HH Retransmit'...

Processing 'RF-7800V-HH USB Mode'...

Processing 'RF-7800V-HH Broadcast Gateway'...

Processing 'RF-7800V-HH IP Routing'...

Processing 'RF-7800V-HH Voice Settings'...

Processing 'RF-7800V-HH Time and Date Settings'...

Processing 'RF-7800V-HH Position Reporting'...

Processing 'RF-7800V-HH User Interfaces'...

Processing 'RF-7800V-HH Net Switches'...

Processing 'RF-7800V-HH Ethernet Interface'...

Building 'RF-7800V-HH Global Settings'...

Processing 'RF-7800V-HH Global Settings'...

Processing 'RF-7800V-HH Radio Passwords'...

Processing 'RF-7800V-HH GPS'...

Processing 'RF-7800V-HH Locksets'...

Building 'RF-7800V-HH Network Types'...

Processing 'RF-7800V-HH Network Types'...

Building 'RF-7800V-HH Fixed Frequency LOS'...

Processing 'General Information - Fixed Frequency LOS'...

Processing 'RF-7800V-HH FF Network Information'...

Processing 'RF-7800V-HH FF Preset'...

Processing 'RF-7800V-HH FF General'...

Processing 'RF-7800V-HH FF Comsec'...

Processing 'RF-7800V-HH FF Data-Voice'...

Processing 'RF-7800V-HH FF Squelch'...

Processing 'RF-7800V-HH FF Advanced'...

Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.

Building 'RF-7800V-HH Quicklook'...

Processing 'General Information - Quicklook'...

Processing 'Hopset Creation - Quicklook'...

Processing 'RF-7800V-HH QL Network Information'...

Processing 'RF-7800V-HH QL Preset'...

Processing 'RF-7800V-HH QL General'...

Processing 'RF-7800V-HH QL Comsec'...

Processing 'RF-7800V-HH QL Data-Voice'...

Processing 'RF-7800V-HH QL Advanced'...

Building 'RF-7800V-HH Sample Plans'...

Processing 'General Information - Sample Plans'...

Processing 'Simple Fixed and Quicklook Nets'...

Processing 'Single Fixed and Quicklook Nets'...

Processing 'RF-7800V-HH Manage Keys'...

Processing 'RF-7800V-HH Program Radio'...

Building 'RF-7800V-HH Tech Support'...

Processing 'RF-7800V-HH Technical Support'...

Processing 'RF-7800V-HH Radio Firmware Compatibility'...

Building 'FAQs'...

Processing 'RF-7800V-HH FAQ Index'...

Processing 'FAQ 01'...

Warning: style (span.strong) is not defined and will be removed.

Warning: style (p.para) is not defined and will be mapped to 'Normal'.

Processing 'FAQ 02'...

Processing 'FAQ 03'...

Processing 'FAQ 04'...

Processing 'FAQ 05'...

Building 'RF-7800V-HH Glossary'...

Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.

Warning: style (span.Glossary) is not defined and will be removed.

Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.

Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.

Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.

Completed building chapters...

Building 'Index'...

Updating list paragraphs...

Updating images...

Updating page numbers...

Updating page headers...

Updating Table of Contents...

Updating Index...

Saving 'Printed_Documentation.doc'...

Generating 'Printed_Documentation.pdf'...

Failed the generate PDF file 'C:\Backup\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.pdf'...

Failed to save 'Printed_Documentation.doc'...

Cleaning up temporary files...

Internal error encountered, Failed to generate Printed Documentation.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 21, 2010

And the result of trying what I suggested in the last paragraph?

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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