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Unable to generate Word output

New Here ,
Jul 16, 2021 Jul 16, 2021

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I'm currently unable to generate Word output for my help project. I'm using RH 2020 Ver 5. When I generate the Word output (which worked fine until recently), it processes for a few minutes, then fails with an error stating that the Word output did not generate. I've tried creating a new Word Output preset, but it fails in the same way. I have multiple print TOCs, and the error occurs no matter the TOC selected within the Output.

 

 

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Jeff, thanks for responding to my question.

I don't think this is the issue. We're not seeing Microsoft errors when we generate. We're seeing a RoboHelp error:

 

jamesb80034346_0-1626695615008.png

 

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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I wonder if it's due to that recent Windows update that messed up printer spooling - RH might be trying to create the print job using it in the background.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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  1. Try generating the About RoboHelp sample project. That will identify whether this is a project issue or a general issue.
  2. Assuming that works, create a new preset and a new TOC. In the TOC just add one simple topic with no links to any other topic. Does that generate?
  3. If not, create a new project with one topic. Import your CSS and apply that.

 

Somewhere through this we should narrow down where the issue is.

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New Here ,
Jul 19, 2021 Jul 19, 2021

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This problem may have been related to Microsoft problems after all. Over the weekend, our Windows environments were updated with some Microsoft patches. This morning I tried creating a new Word preset output, and I was able to generate several Word files from our help system. So, it appears to be fixed.

 

Thanks again!

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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I heard that MS has issued a "fix for the fix" on July 17th, so that might have been the solution for you - the fact that everything was working & then suddenly, not working, lead me in the direction of an underlying Windows/Office change. But I should have suggested, as Peter did, that you narrow down the source to either your project or environment first.

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Resources
RoboHelp Documentation