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777rclark
777rclark
Participating Frequently
October 19, 2010
Question

Unable to Import a DitaMap into RoboHelp 8

  • October 19, 2010
  • 4 replies
  • 3943 views

Windows 7 Home Premium/64-bit Operating System.

Technical Communication Suite installed.

RoboHelp patches 8.0.1 and 8.0.2 have been installed, DITA-OT 1.5.1 installed/tested, and Enviroment Variables have been set.

When I try to import a DitaMap, Robohelp stalls on "Importing".

Anyone have any ideas???

Thanks so much!

    This topic has been closed for replies.

    4 replies

    G
    Gale_James
    Participant
    April 2, 2012

    My old laptop is runs TCS 3.5 and DITA Open Toolkit and everything works fine. I got a new laptop Windows 7, installed the TCS 3.5 suite, and DITA Open Toolkit.  I get the following error message:

    Processing with DITA Open Toolkit failed. No Logs found.

    Check DITA Open Toolkit is installed and working.

    I talked to IT about changing my group policy. They are unwilling to change the group policy or remove me from the group policy for one software suite. If the group policy was changed on my machine, the original group policy would automatically be restored on a nightly-basis. If the problem is a group policy issue, I need a different solution.

    Regards,

    Gale

    joelcw
    joelcw
    Participant
    September 15, 2011

    Having the same issue with both RH 8 and 9. Since no diagnostics are reported, I'm likely to jury-rig the topic import, TOC, and index from my Ant build.

    Using DITA-OT1.5.3 and RH 9.

    I'm willing to exchange tips with any others who are using a mixed DITA/RH environment.

    As for the benefits of going to this extra effort, I figure the link management  benefits of DITA's reltable are sufficient to justify the work.

    - Joel

    R
    RoboAsh
    Participating Frequently
    September 16, 2011

    Hi Joel,

               Can you please answer few questions like

    1. what is the origin of Ditamap (how was it created ) any chance it was created through FrameMaker?

    2. what flavour and version of product are you using (like RoboHelp 8 or RoboHelp 9 non TCS or you Tech. com. suite. on your machine - if Yes then which version)

    3. One thing to cross check are you able to directly generate output from OTK and it is not giving any error - Ideally if it Ditamap compiles fine with OTK (is error free) then it works fine with RoboHelp.

    4. Have you installed and are using RoboHelp through admin priveleges.

    Regards

    Ashish

    A
    Anonymous
    July 25, 2011

    I found another glitch when I came back to import of ditamap and found it didn't work.

    The cause was that I couldn't import one of the files topicref'ed in the ditamap, and in that topic, I found a conref which included this file reference:

    ../../../../folder1/folder2/folder3/conrefs_file.dita

    I changed the file reference to:

    ../conrefs_file.dita

    And the import worked fine!

    Pete

    C
    cdybdahl
    Participating Frequently
    July 26, 2011

    I was actually able to resolve the issue working with my support people. It turned out to be a problem with a group policy -- I didn't press as to what policy was causing the problem, but removing my PC from the group fixed things up for me.

    A
    Anonymous
    February 16, 2011

    I get the same problem.

    I looked at the topic in framemaker forums,  http://forums.adobe.com/message/3231136#323113 and was hopeful: somebody got RH to import a ditamap by running RH as a dminsitrator, but I have tried that. I have set all my environment variables. I can run the 'ant test  all ..' command line and that works fine

    777rclark
    777rclarkAuthor
    Participating Frequently
    February 16, 2011

    Hi -

    Make sure you have:

    1. Installed DITA OT (1.4.2.1)
    2. DO NOT set any extra Enviromental Variables (as in the DITA OT instructions)
    3. Run RH as Administrator
    4. Point to DITA folder in RH settings when importing Map

    Hope this helps.

    Best Regards,

    Rebecca

    A
    Anonymous
    February 17, 2011

    Hi Rebecca

    It all works now!

    I should have guessed: don't use the current software, disregard the instructions, run Robohelp in a special mode....

    Heartfelt thanks and best regards,

    Peter

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