Update install error - Specified product is not installed on this machine. Please quit the installer

Forum|Forum|4 years ago
August 6, 2021
1 reply
13576 views

Hi,

I unsinstalled RH 2020 from my machine and reinstalled it. I am able to launch RH now and open a project. But, when I try to check for updates, I am getting this error:

"Specified product is not installed on this machine. Please quit the installer and start over".

My current version is 2020.0.156

Please help!

This topic has been closed for replies.

Correct answer Jeff_Coatsworth

That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

Jeff_CoatsworthCorrect answer

Community Expert

That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

A

AMTW2025Author

New Participant

Thanks! I installed the patch and it is working!

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