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Update install error - Specified product is not installed on this machine. Please quit the installer

New Here ,
Aug 06, 2021 Aug 06, 2021

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Hi,

I unsinstalled RH 2020 from my machine and reinstalled it. I am able to launch RH now and open a project. But, when I try to check for updates, I am getting this error:

"Specified product is not installed on this machine. Please quit the installer and start over".

My current version is 2020.0.156

Please  help!

 

 

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correct answers 1 Correct answer

Community Expert , Aug 06, 2021 Aug 06, 2021

That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

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Community Expert ,
Aug 06, 2021 Aug 06, 2021

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That RH2020.0 initial version had a bug in it that stopped the updater from working - go to https://www.adobe.com/support/robohelp/downloads.html to grab the latest patch & it will start working again.

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Thanks! I installed the patch and it is working!

 

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RoboHelp Documentation
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