Skip to main content
Bruce.
Bruce.
Known Participant
October 13, 2008
Question

Update to RH 7.0.1 fails to install

  • October 13, 2008
  • 15 replies
  • 1599 views
Hello,

My updates fail to install only in RH. All my other CS3 apps update fine.

Error message reads: "Adobe RoboHelp 7.0.1 Update failed to install"

I already tried disabling virus protection

System: XP Home Edition with 2.0 GB RAM


Any ideas?



Thank you.
    This topic has been closed for replies.

    15 replies

    Show previous replies
    A
    Anonymous
    October 16, 2008
    Peter,

    Thank you for such a quick response. When my tech support person tried to uninstall/reinstall, I was still unable to publish or get the updates. Any other thoughts?

    Thank you,
    Beth
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 16, 2008
    Same solution as I outlined in my post.

    Do that first and post back if that does not fix the other problem.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 13, 2008
    OK. What I would do then is go to Add Remove Programs (ARP) and uninstall that RH 7.0.1 entry.

    Because you have TCS, I think that will leave ARP without a RH entry. If it does leave an entry, leave it for now.

    Then go to the TCS entry and click Uninstall. That should show you the components that are installed. Is RH showing as installed there as well?

    Post back with what installations you can find. I may not be around for a while (I'm UK based) so if you only find one entry, then I would uninstall that and then reinstall.

    That fixed the problem for me but this is not official Adobe advice so it's at your own risk.

    If you find two entries, then I suggest you hold off doing anything.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Bruce.
    Bruce.Author
    Known Participant
    October 14, 2008
    Your recommended solution appears to be successful - thank you for your help.

    Below are the steps I followed.

    STEP 1: Uninstall the RH 7.0.1 entry from Add/Remove Programs (ARP)
    Result: The RH entry within ARP is gone.

    STEP 2: Examine TCS's installed components
    Finding: One RH entry existed along with the other installed apps (FrameMaker, Captivate and Acrobat 3D)

    STEP 3: Uninstall RH and verify.
    Result: Re-examined TCS's installed components, which revealed that RH was uninstalled.

    STEP 4: Reinstall RH via TCS installer
    Result: Installation successful. Default version = 7.00.145

    STEP 5: Run Adobe updater (Help | Updates...)
    Result: Successfully downloaded and installed update. New version = 7.01.001

    STEP 6: Run Adobe updater a second time
    Result: Successfully downloaded and unstalled update. New version = 7.02.001.
    A
    Anonymous
    October 16, 2008
    Hello,

    I am having the same problem Bruce was having installing the update, but I am using RoboHelp as a standalone version. I have full Admin access on my computer, About>Help says that I am running v 7.00.145 and Add/Remove Programs says I'm running v 7.0.1. I am also unable to publish any of my single source layouts.

    Do you have any idea if these two issues are related and how to resolve either or both?

    Thanks for your help!
    Beth
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 13, 2008
    Yes I understand. I hit the same issue myself.

    As you can see, Help | About does not think you have Update 7.0.1 installed so it goes to look for it and attempts to install it. But then Add / Remove takes over and it knows 7.0.1 is installed.

    Do you just have the version of RH that came with TCS or do you also have the standalone version as well? Perhaps the standalone was installed and then you installed TCS over it?

    I'd like to know a bit more before suggesting what you do.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Bruce.
    Bruce.Author
    Known Participant
    October 13, 2008
    I never had the standalone version of RH.
    My installed version of RH came from TCS, which I installed directly after purchasing (no trial version preceding purchase).

    Thanks for your help.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 13, 2008
    Welcome to the forum.

    RH is not a CS3 application.

    Does your logon have admin rights? Essential to applying updates.

    Go to Help | About and check the version number there.

    Go to Add Remove Programs and see what is reported there for RH.

    Post back.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Bruce.
    Bruce.Author
    Known Participant
    October 13, 2008
    Thank you for your response.
    1. My login has full admin rights.
    2. Help > About reports v 7.00.145
    3. Add/Remove Programs for RH indicates v 7.0.1

    And, yes, RH isn't a CS3 app...sorry for being both unclear and mistaken.
    For what it's worth, I'm trying to convey that when I execute Help > Updates from within RH all of my other Adobe products update successfully: Both the TechComm Suite and all CS3 apps.
    Yet, the Installation Incomplete event persists.

    Thanks again,
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices