Update to RH 7.0.1 fails to install

I hope you used the Used / Unused Files reports to check RH didn't think those were part of the project.

Send me an email recapping the problem and including a link to this thread. There's a link on my site.

Then zip up the project and send it via http://transferbigfiles.com using the same address.

I tried it without the build expression and received the same error message.

Today, I cleaned out a bunch of folders using Windows Explorer that I had deleted from the RH project but were still mucking up the project folder. I was still unable to generate the output.

The project size is 5.25MB zipped up.

Thank you for your help.
Beth

Are you using a build expression? If you are, try without it.

When you post back, advise the size of the project zipped up.

I tried generating the WebHelp output to a brand new folder and it gave me the same error.

Don't worry, I won't ask you to explain why those two version numbers are the same. :-)

The version in Add/Remove Programs is 7.0.2 and the version within RoboHelp (Help>About) is 7.02.001.

I am able to generate all outputs from other projects and Printed Documentation from this project. I am not able to generate either WebHelp or Microsoft HTML help from this project.

When I tried to generate any output, I did notice that the processor version was 7.00.145 for WebHelp, FlashHelp and Printed Documentation. However, the preprocessor version for XML is 7.01.001.

Does this help?

Thank you,
Beth

You said the version are in sync. What version is showing?

Do you get the same problem with other outputs and / or other projects?

Good afternoon,

I copied the project and deleting the .cpd file and reopened the project. I tried to publish and received the following messages in the status panel:
Preparing to create WebHelp. . .
Clearing output folder . . .
Preparing files for WebHelp . . .
Copying files . . .
Updating files . . .

At this point, a separate window opened with the following error message:
Adobe roboHelp 7 has encountered a problem and needs to close. We are sorry for the inconvenience.

Any thoughts?

Thank you,
Beth

In a copy of the project, try deleting the CPD file and then reopening the project

The good news is that the versions in Help | About and Add Remove Programs are now in sync. I am able to publish the sample project about clownfish that installs with RH.

The bad news is that I am not able to publish the project on which I am working. I'm assuming that something is corrupt somewhere within the project. Do you have any ideas where I might start looking to resolve this problem?

Thank you so much for your help.
Beth

Is Help | About now in sync with Add Remove Programs?

Also the updates need to be installed by IT or yourself with admin rights. They cannot be installed without.