WebHelp ActiveX option not visible to users

Question

Launching our WebHelp from the "Help" link in our browser-based application, users get the help in a new window but they do not get the message about enabling ActiveX that I see when I launch the help locally... which means that they do not get the Search field in the toolbar nor in the Search tab, and the Search tab is an embarrassing (and confusing) list of every possible item that might be searched. It also means they don't see the colors of the skin we created for the toolbar, because the ActiveX toolbar doesn't replace the default WebHelp toolbar.

This WebHelp was created with RoboHelp 7, running in IE 8.

Any ideas how to at least give our customers the option to allow ActiveX?

Captiv8r · Answer

Hi thereYou seem to be stating you have a web based application. Is it safe to also assume your WebHelp is also being served from a Web Server?You only see the Yellow Information Bar (YIB) under specific conditions.You must be using Microsoft Internet ExplorerYou must be viewing the HTML pages from your local C driveYour Microsoft Internet Explorer browser must be configured to block Active content and prompt you with the YIBYour HTML pages must not be equipped with the Mark of the Web (MOTW)If your WebHelp is being served from a web server all the points above are moot. You only have concerns if you are supplying the WebHelp content to each user's local C drive.Cheers... Rick  Helpful and Handy LinksRoboHelp Wish Form/Bug Reporting FormBegin learning RoboHelp HTML 7 or 8 moments from now - $24.95!Adobe Certified RoboHelp HTML TrainingSorcererStone BlogRoboHelp eBooks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded