Inspiring

Question

WebHelp Blank Page in IE11

Forum|Forum|11 years ago
September 11, 2014
2 replies
1855 views

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.

The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.

The following error occurs when the browser application is opened in IE11:
1/ The first time a help button is selected on the application the help window displays correctly.
2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed.

The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.

I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.

This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.

Is there a fix? Thanks.

This topic has been closed for replies.

PY563

Known Participant

The Original issue happens with me also please refer the belwo link for more information.

Re: IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 …

Help would be appreciated

Peter Grainge

Community Expert

I believe you are already getting help in another thread and from an Adobe staff member. Please pursue the problem in just one thread.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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PY563

Known Participant

Ya sure thanks, I was just trying to knew if he could solve the issue.

Jeff_Coatsworth

Community Expert

Is your RH11 all patched up? I don’t off the top of my head what the current RH11 release level is, but that’s a first start.

Peter Grainge

Community Expert

@Jeff 11.0.2 is the latest.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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andrew wakeAuthor

Inspiring

What exactly is the blank page? Do you see the skin, but not the content or is the entire page blank?

What is the URL shown in the blank page? That may give some clues as to what is going on.

Kind regards,

Willam

The page is entirely blank without a URL.

A smaller blank page is also displayed. It has a URL but cannot be resized to show the full path. Right click and choose Properties on the window shows the path (https://jaws.saa-cons.co.uk:8443/audit/help/whcsh_home.htm#id=4>>wnd=HelpWindow in my project).

See the above screenshot.

The web developers in my company have looked at the WebHelp output and in their opinion the User Agent Sniffing in the whver.js and RoboHelp_CSH.js files is incorrectly identifying IE11 as Netscape (version 4 or 6 - cant remember which). Whether this is the cause of the problem I have no idea.

Thanks for your help.

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