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Linda267
Participating Frequently
March 22, 2010
Question

WebHelp compile crashes in RH8 and RH6

  • March 22, 2010
  • 1 reply
  • 954 views

I am currently evaluating Version 8 of Robohelp and would like to get all my projects on the same version of Robohelp. Most of my projects are at Version 6. I have another project that is currently at Version x.41 that I would like to upgrade and was testing it to see how it runs with Version 8. The X4.1 project converted to Version 8 without a hitch but when I compiled the WebHelp , it crashed and I received the following error: “Adobe Robohelp 8 has encountered a problem and needs to close. “  Here are the details:

AppName:  robohtml.exe

AppVer:  8.0.0.203

ModName: msvcr80.dll

ModVer:  8.0.50727.3053

Offset:  0008aa0

After researching the error on line, I found that it was the conditional build statement that was causing the crash. When I compiled the WebHelp without the conditional build statement, it compiled just fine.  I could not find any help on line for dealing with this error for Version 8 so I made a new copy of the project and converted it to Version 6, which apparently had a patch I can download. I applied the patch that was in Peter Grainge’s site to my copy of Robohelp 6. The X4.1 project opened without a hitch in Version 6. But when I compiled the WebHelp, it crashed again with the same error – even with the patch installed. Here are the error details:

AppName:  robohtml.exe

AppVer:  6.0.99.0

ModName:  msvcr80.dll

ModVer:  8.0.50727.3053

Offset:  0008aa0

Can someone please shed some light into this? I really would like to have all my RH projects at the same version.


Thanks!

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
March 23, 2010

Hi Linda267 and welcome to the RH community.

The first thing I'd do is download the two updates to RH8 so you are using 8.0.2.

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L
Linda267Author
Participating Frequently
March 23, 2010

Hi Colum,

Thank you for your reply. I upgraded to version 8.0.2 and am still getting the same error. This is most frustrating.

L
Linda267Author
Participating Frequently
March 30, 2010

The TOC and Index might be easier than you think. In RH8 you can create a TOC and Index that is a copy of another one. This works well with TOCs and Indexes in the same project but usually a TOC or Index in another project will have different links to topics so they will be pretty useless. If you create exactly the same folders though, then you might be able to copy the old TOC and Index. Back up first though.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Thanks, Peter! I was hoping I could just copy over the old index. Just tried it and it looks good.

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