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Participating Frequently
March 22, 2010
Question

WebHelp compile crashes in RH8 and RH6

  • March 22, 2010
  • 1 reply
  • 954 views

I am currently evaluating Version 8 of Robohelp and would like to get all my projects on the same version of Robohelp. Most of my projects are at Version 6. I have another project that is currently at Version x.41 that I would like to upgrade and was testing it to see how it runs with Version 8. The X4.1 project converted to Version 8 without a hitch but when I compiled the WebHelp , it crashed and I received the following error: “Adobe Robohelp 8 has encountered a problem and needs to close. “  Here are the details:

AppName:  robohtml.exe

AppVer:  8.0.0.203

ModName: msvcr80.dll

ModVer:  8.0.50727.3053

Offset:  0008aa0

After researching the error on line, I found that it was the conditional build statement that was causing the crash. When I compiled the WebHelp without the conditional build statement, it compiled just fine.  I could not find any help on line for dealing with this error for Version 8 so I made a new copy of the project and converted it to Version 6, which apparently had a patch I can download. I applied the patch that was in Peter Grainge’s site to my copy of Robohelp 6. The X4.1 project opened without a hitch in Version 6. But when I compiled the WebHelp, it crashed again with the same error – even with the patch installed. Here are the error details:

AppName:  robohtml.exe

AppVer:  6.0.99.0

ModName:  msvcr80.dll

ModVer:  8.0.50727.3053

Offset:  0008aa0

Can someone please shed some light into this? I really would like to have all my RH projects at the same version.


Thanks!

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1 reply

RoboColum_n_
Legend
March 23, 2010

Hi Linda267 and welcome to the RH community.

The first thing I'd do is download the two updates to RH8 so you are using 8.0.2.


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Linda267Author
Participating Frequently
March 23, 2010

Hi Colum,

Thank you for your reply. I upgraded to version 8.0.2 and am still getting the same error. This is most frustrating.

MergeThis
Inspiring
March 23, 2010

You might try deleting the conditional, then re-creating it (work on a copy of the project to test this). Conditionals, single source layouts, publishing paths, etc., sometimes need to be scrapped and restarted.

Good luck,

Leon